Analyst

Position: Analyst 

Location: Hong Kong International Airport T2 

Working hours: Office Hours 

Job Description: 

• Analyze, interpret, and visualize data to drive business process optimization and fact-based decision-making. 

• Perform a comprehensive analysis and proactively implement solutions to assess and enhance data quality and data reliability. 

• Develop, maintain, and improve methods to gain and use relevant performance data. 

• Analyze system performance and process to perform optimizations.  

• Communicate performance status and improvement proposals internally within site base services management for client discussions and alignment. 

• Support the team on report for measuring KPI, Service Level Agreement and reporting.  

• Incident and reliability reporting (MTTR, MTBF). 

• Project-to-service transition & availability modelling. 

• Root cause analysis & continuous improvement methodologies. 

• Participation in automation optimization & improvement projects. 

• Stay updated with the latest developments in the analytics field and share knowledge with the team. 

• Work effectively with other Engineers, Technicians, and Operational staff.  

• Thrive in an environment that prioritizes safety above all else. 

Skills and Qualification: 

• Minimum bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 

• Minimum 5 years of prior experience working as an Analyst or in a similar role. 

• Strong communication skills to effectively convey complex technical concepts in a clear and understandable manner to both technical and non-technical stakeholders. 

• Enthusiastic, proactive, driven, and actively seeking opportunities for personal development and growth. 

• Advanced Excel skills (pivot tables, macros, VBA, Power Query, Power Pivot). 

• Knowledge on SQL and Oracle database. 

• Basic scripting or automation (Python, R) for analytics. 

• Familiar with ticketing and reporting systems for maintenance service. 

• Client facing and cross-cultural communication skills.  

• Project management & multitasking abilities.  

• Ability to work independently, adaptability & resilience in dynamic environments.