BHS Operations Technician HLC/PLC

BHS Operations Technician HLC/PLC

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Location
Dammam, Saudi Arabia.
Contract type
Full time
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Function

BHS Operations Technician HLC/PLC

Reports to

Operations Manager

Direct Reports

Job purpose statement

  • IT/PLC activities on site
  • Responsible for the preparation, execution and reporting of operations technical activities.
  • Responsible services restoration and for solving errors within the system.

Scope

  • IT/PLC activities as described in service contract.
  • Having direct contact with line manager and the site team to report on system functions and performance. 
  • Provide system restoration services to users on best practices and effective use of IT/ PLC systems.
  • Ability to work independently on shifts.
  • Knowledge of BHS IT related principles and best practices.

Qualification and abilities

  • Associate or bachelor’s degree in IT, Computer Science, or a related field, with minimum 5 years’ experience in BHS IT.
  • Team builder and support for work floor supervision.
  • Intermediate knowledge of PLC to support IT & Controls engineer on site.
  • Proven experience as an IT Technician or similar role.
  • Experience with various operating systems (Windows, Linux) and software applications.
  • Familiarity with different types of PLC network management and troubleshooting.
  • Communicate, read, and write the English language (mid to high level).
  • Proper communicative capabilities.
  • Strong focus to response time and service restoration. 
  • Preferred experience on server/client structures/SAN/Network device/CCTV.
  • Preferred experience in dealing with current Windows/Linux systems and VMware as well ideally.  
  • Preferred good hardware knowledge with HPE and Cisco.

Responsibilities

  • Identify and report problems to support Root Cause Analysis.
  • Provide first-line support to end-users for hardware, software, and network-related issues via phone, email, or in-person.
  • Self-reliant in a wide variety of interrelated IT & controls tasks (vocational education).
  • Support operations and IT Controls engineer to monitor and perform regular health checks on HLC/PLC.
  • Assist in managing and troubleshooting operational related network issues, including LAN, WAN, and Wi-Fi connections.
  • Anticipates problems which disturb the daily operation (tactfully address colleagues).
  • Improves own way of working and identifies aspects that needs improvement.
  • Maintain accurate records of all IT/PLC assets, issues, and resolutions.
  • Knowledge of windows administration (Vmware) and ESX is preferred.
  • Day to day activities and assessments of Health checkup of IT/PLC equipment.
  • Installation, configuration of IT service products (for example antivirus, monitoring, backup services).

List of key activities

  • Daily Inspections and fault findings on BHS IT/PLC equipment.
  • Monitoring and control SAC.
  • Assist operations manager in executing SOPs during break downs.
  • IT/PLC spare part tracking.
  • Coordinate with external vendors and service providers for technical support and warranty services.
  • Continuous improvement of system performance.
  • Ensure high levels of user satisfaction by providing timely and effective response.
  • Control and improve operational methods. 
  • Support to prepare weekly, monthly, and quarterly reports concerning problems and incidents. 
  • Work closely with other team members to support activities and initiatives

Work pattern

        Shift

Differentiator

  • Self-reliant in a wide variety of interrelated operations and technical tasks (vocational education).
  • Possesses good overview of the work to be done, determines the most efficient and effective working method.
  • Anticipates problems which disturb the daily operation (tactfully address colleagues
  • Improves own way of working and identifies aspects that needs improvement.

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