Configuration Manager (SCCM) Support Specialist

Configuration Manager (SCCM) Support Specialist

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Pune I, India.
Contract type
Full time
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Job Title: Configuration Manager (SCCM) Support Specialist

Experience: 8 – 10 years

Job Summary:

We are seeking an experienced Microsoft Configuration Manager (SCCM) Support Specialist to join our Information Technology team. The SCCM Support Specialist will play a crucial role in the deployment, and maintenance of SCCM infrastructure, and provide advanced support and expertise in managing SCCM-related tasks. This role demands a deep understanding of SCCM, excellent troubleshooting skills, and the ability to mentor and lead junior team members.

Key Responsibilities:

SCCM Infrastructure Management:

  • Plan and execute SCCM upgrades, patches, and hotfixes.
  • Package, test, and deploy complex applications using SCCM in compliance with industry best practices.
  • Collaborate with application owners and business units to gather and translate requirements into deployment solutions.
  • Ensure software packages are compatible with various Windows operating systems.

Advanced Application Support:

  • Provide expert-level, tier-3 support for application-related issues escalated from the helpdesk or junior team members.
  • Troubleshoot and resolve intricate application deployment failures, compatibility issues, and performance problems.
  • Mentor and assist junior team members in resolving complex issues.

Patch Management:

  • Oversee the patch management process for operating systems and applications, maintaining schedules and compliance reporting.
  • Implement advanced strategies for patch testing, deployment, and rollback.

Documentation and Reporting:

  • Maintain comprehensive documentation of SCCM configurations, application packages, and deployment procedures.
  • Develop advanced reporting solutions to track SCCM and application deployment metrics.
  • Present insights and recommendations to IT management.

Training and Leadership:

  • Provide training, guidance, and leadership to IT staff and junior team members in SCCM usage, best practices, and advanced troubleshooting.
  • Stay updated on emerging technologies and industry trends, and share knowledge within the team.


  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Extensive experience in SCCM administration and support, with a strong track record of success.
  • Microsoft SCCM certification (e.g., Microsoft Certified: Endpoint Manager Administrator).
  • Profound knowledge of Windows operating systems, Active Directory, and Group Policy.
  • Expertise in scripting languages (e.g., PowerShell) for automation and advanced troubleshooting a must.
  • Exceptional problem-solving skills and a history of resolving complex technical issues.
  • Strong communication and leadership skills.
  • Ability to work independently and collaboratively in a team.

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