Continuous Improvement Facilitator/ Coach

Continuous Improvement Facilitator/ Coach

Job area Life Cycle Services Location Marietta (Atlanta), United States of America. Contract type Full time

Continuous Improvement Facilitator and Coach

As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand.   Vanderlande is a global market leader in material handling system manufacture, design, installation, and service.  Vanderlande systems employ the latest in robotic, mechanical, and software technology.   Vanderlande’s customers are household names in e-commerce, package delivery, and air transportation. 

This role is a key position within a newly created team responsible for the delivery of process innovation and continuous improvement initiatives across multiple teams and regions. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of lean methodology, and the supporting framework, to deliver business transformation.

Responsibilities & Tasks:

  • To lead and facilitate lean/process improvement-based workshops to drive ideas and solutions 
  • To support the development of all facilitators across the CI network via ongoing coaching
  • To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
  • To work with key business stakeholders, and multi-jurisdictional ‘Continuous Improvement/lean champions’, to build a continuous improvement environment to support an ongoing program of change
  • To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
  • To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
  • To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
  • To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects


  • 3-5 years lean/continuous improvement analytical experience 
  • 3-5 years experience in project management and business analysis
  • Excellent understanding of continuous improvement concepts, across the lean toolkit and using a Value Stream approach
  • Ability to set-up, facilitate and lead service improvement workshop sessions (e.g., value stream mapping, kaizen events) with a range of business stakeholders
  • Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
  • Experience of designing or implementing a framework of continuous improvement in an engineering and/or services organization
  • Experience of hands-on implementation of continuous improvement programs and lean solutions
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts
  • Strong analytical, project and product management skills

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