Join Our Team as a Control Room Operator
We have a recently created permanent, full-time position as a Control Room Operator in our newly established team in Moorebank, Western Sydney.
- Schedule: Initially, these roles will follow a Monday to Friday day shift schedule. Later, we will transition to a 12-hour rotating shift roster.
- Start Date: Induction begins in July 2025.
Part of the Toyota Automated Logistics Group (TALG), Vanderlande is a market-leading, global partner in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 9,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a turnover of 2.2 billion euros, it has established a worldwide reputation over the past seven decades as a global partner for future-proof logistic process automation.
Your position.
As the first point of contact in the customer’s control room at an automated warehouse, you’ll help keep communication clear and professional between Vanderlande and the customer’s Operations Teams. Reporting to the Shift Leader, you’ll share system updates, monitor performance, support recovery efforts, and coordinate with both on-site teams and Vanderlande’s remote support desks. You’ll also use reporting tools to log incidents and track maintenance.
This role suits someone who is comfortable in a dynamic, technology-focused environment and enjoys playing a central role in daily operations.
Responsibilities
- Act as the main contact in the control room, ensuring clear, professional communication between Vanderlande and our customer.
- Monitor automated systems in real-time, report anomalies, and keep operations and maintenance teams informed.
- Work with service teams and remote support to resolve technical issues and maintain system uptime.
- Log incidents, track performance, and generate reports using customer systems.
- Provide timely updates to operations teams and support process improvements.
- Follow safety protocols, support audits, and promote a safety-first culture.
- Identify issues, coordinate solutions, and maintain accurate records.
- Foster strong teamwork across service, operations, and support teams.
- Contribute to initiatives that reduce downtime and boost efficiency.
- Support and coach backup team members to help them grow.
- Lead escalations, manage tickets, and coordinate recovery efforts.
- Align processes with global teams and ensure consistent communication with the client.
- Maintain daily logs of system activities, breakdowns, and resolutions.
- Respond to alarms and errors, manage flow disruptions, and follow up with support teams.
- Stay updated on Vanderlande systems and share knowledge with team members
About you:
- Hands-on experience in a technical role, ideally in an automated warehouse or similar setting
- Comfortable monitoring and managing automated systems and equipment
- Great at troubleshooting and solving technical issues quickly
- Confident communicator who works well with different teams and stakeholders
- Familiar with incident management and using ITSM tools to raise and follow up on tickets
- Previous shift work experience is a plus
- Qualifications in IT, Engineering, or a related field
- Skilled in using system monitoring tools, ticketing systems, and other relevant software
- Strong written and verbal communication skills
What we offer
A competitive remuneration package will be offered to someone who is a team player with a positive, energetic attitude and work ethic as well as the ability to think outside the square. We offer unlimited career growth and development within the regional and global organisation.
In a world of technology, Vanderlande believes in people – its employees make the difference in everything the company does.
To apply for this unique and exciting opportunity, submit your resume.
If you have any questions about the role, feel free to reach out to Nada Vidakovic at Nada.Vidakovic@vanderlande.com
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
ID checks will be performed to verify work entitlements in Australia.