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Customer Implementation Lead Digital Services

Customer Implementation Lead Digital Services

Job area Project Management Location Veghel, Netherlands. Contract type Full time

Do you want to bring Vanderlande’s Market Leading Solutions to the next level with digital services? Do you like to be the linking pin between product development, special software development and project deployment in delivering digital solutions to our customers? Then join our Digital Service Factory as Customer Implementation Lead digital services! 

 

Your department 

The Digital Service Factory is a new department being established within Technology (R&D). The DSF develops digital services – such as a customer portal, connected systems, performance reporting and predictive maintenance – in close cooperation with the Vanderlande Business Units (BU’s) and its customers. The department is organized around dedicated multidisciplinary teams who work closely together with other teams from Technology, ICT, BU’s and external partners. Key in this are service design thinking, agile way of working and a relentless focus on data and insights. 

 

Your tasks and responsibilities 

As Customer Implementation Lead, you coordinate the deployment of digital services at our customers. At this moment, this focuses on VIDI – Vanderlande’s cloud-based reporting & analysis solution. You support the Customer Centres during sales phase. In close alignment with the Product Owner VIDI you decide if the standard product can be delivered or additional scope needs to be developed. Together with the delivery organisation you align on delivery timelines and you manage the overall sales pipeline. During execution you monitor the end-to-end project planning and steer with the delivery organizations when required. You continuously search for improvements and you feed this back to the product development team and delivery organization. 

 

Responsibilities 

  • Support Customer Centers during quotation phase; coordinate and combine input from different parties involved in delivery; align scope, cost and planning; present offer to customer when required 

  • Assess project delivery scope together with VIDI Product Owner and decide on customer specials; spot opportunities for VIDI product development roadmap 

  • Manage overall sales funnel for VIDI and provide workload forecast 

  • Monitors execution of customer implementation projects and steer when required

  • Ensure proper handover to service organization when project is finished

  • Align with VIDI Product Owner and Platform Delivery Managers on VIDI product releases and customer implementation projects

  • Maintain relationship with all involved parties in sales and delivery process

  • Provide feedback from customer delivery projects to product development team

  • Drive continious improvement; define working procedures and embed capabilities in Customer Centers to sell and delivery project

 

Your qualifications and skills 

  • Bachelor’s or Master’s degree in IT or other relevant discipline 

  • 5-10 years experience in project management role  

  • You have experience with agile delivery and working with international teams

  • Experience with selling an delivering digital services

  • You have a commercial attitude

  • You are proactive with strong coordination, communication and negotiotion skills

Our company  
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.  

This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).  

If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com.  

  

Contact  
If the challenging profile of Customer Implementation Lead Digital Services appeals to you, apply now by filling in the application form and uploading you CV and cover letter. For more information about this vacancy, please contact Mirre Sengers, Senior Recruiter (+31 413 493 279) 

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