Customer Program Manager

Customer Program Manager

Job area Corporate functions Location Veghel, Netherlands. Contract type Full time

Would you like to progress your career in a dynamic, rewarding and market-leading environment? If the answer is “yes”, then look no further than Vanderlande!  

 
We’ll give you the opportunity to:  

  • Work in the field of strategy and (key) customers.  

  • Have direct involvement in the BU strategy execution.  

  • Support and drive the Key Account Program for our business segments Airport and Parcel. 

  • Engage with a diverse global stakeholder field at all levels of the organization. 

  • Facilitate and strengthen the Key Account communities, sharing best practices and learnings across the globe. 

  • Directly support the BU Leadership Team in direction and decision making based on Key Customer data and insights. 

  • Organize unique Key Customer Engagement events.  
     

 

Your responsibilities  

The Strategy & Customer Engagement Team is responsible for the BU’s market segment strategy, drives global Key Account Management (KAM), leads the Customer Satisfaction program and supports the Airport and Parcel development roadmaps; the Flightplans. To stay ahead of the game in the present and anticipated future growth of the Airport & Parcel markets, the Customer Program Manager is a critical role for balanced decision making. 

 

Your role 

  • Organize and execute global Key Account Programs, building communities for Airport and Parcel segments in close cooperation with internal stakeholders. 

  • Create Key Account dashboards to report, drive and steer on Key Account performance. 

  • Organize global KAM events, facilitating connection throughout the whole organisation to support our KA success. 

  • Drive and organize customer engagement opportunities to strengthen customer relationships and partnerships on management and C-level 

  • Support in gathering the Key Account needs as input for our Flightplans. 

  • Initiate ‘voice of the customer reviews in cooperation with Customer Center management and Key Account Managers. 

 

 

Your qualifications and skills 

If you’re the talented, ambitious, enthusiastic and versatile professional we are looking for, you will recognize yourself in the following characteristics: 
 

  • Strong customer focus and organizational skills. 

  • Ability to connect internally and externally, on multiple levels. 

  • Savvy in translating market data into clear insights. 

  • Natural networker, effective at various levels, influencing without direct management oversight. 

  • Strong communicator, articulate in your contribution to executive-level discourse. 

  • Self-starter with a can-do attitude 

  • Able to challenge the way things have been done and handled, drive change and create focus. 

 

You should bring to the table:  

  • Master’s degree in a relevant field of study. 

  • Appr. 5 years’ experience in program management, data analysis, strategic management, customer engagement and/or business development. 

  • Experience in / a good understanding of the Aviation and Parcel industries is a big plus. 

  • Experienced in dynamic and international environment. 

  • Proven Program management skills. 

  • Experience in working with multidisciplinary teams in a matrix organization. 

  • Willingness to travel internationally (+/- 15%) 

  • Willingness to work abroad in the long run. 

  • Excellent command of English and preferably another language. 

 

 

Our company 

Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS, DHL and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Amazon and Walmart, which seamlessly integrate innovative systems, intelligent software and life-cycle services. 

If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects. 

You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries. 

To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… 

Our Offer 
This challenging position offers the chance to contribute to the growth and profitability of Vanderlande Industries, a company which is already years in a row chosen as “Top employer” in the Netherlands. 

We offer a fulltime position in an informal, professional work  and technical innovative environment with a lot of possibilities to develop yourself. 

Besides your salary, we offer you the following: 

  • 27 holidays & 13 ADV days (based on fulltime) 

  • Flexible working hours 

  • Training possibilities 

  • Travel compensation 

  • Collective Pension and insurance 

 

Your application 

If the role of Customer Program Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Tjalling Kraak, Specialist Recruitment on +31 413 49 30 24. 

#LI-TK1 

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