COVID-19 message from our Chief People Officer. Read more >

Director of Site Based Service Operations

Director of Site Based Service Operations

Job area Life Cycle Services Location Marietta (Atlanta), United States of America. Contract type Full time

As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande is a global market leader in material handling system manufacture, design, installation, and service. Vanderlande systems employ the latest in robotic, mechanical, and software technology. Vanderlande’s customers are household names in e-commerce, package delivery, and air transportation.

The Director of Site Based Service Operations, Warehouse Solutions North America, ensures that the Company’s portfolio of service accounts are executed in a manner which enhances the Company’s reputation as the global leader for value-added services in the warehouse segment. The Director is responsible for the performance of maintenance and operations on all (SBS) site(s).

This position ensures that the growth and development of the Services department is aligned with the long-term strategic goals of the Company and needs of Key Customers. The Director manages strategic relationships and drives value for Customers. Vanderlande’s Total Life Cycle Services portfolio includes operations, maintenance, process optimization, upgrades and modifications throughout the logistic process & automation life cycle. The Director also enhances organizational development by showing leadership, demonstrating Company Values, and ensuring quality and professionalism. The incumbent will report to the V.P. of Services.

Essential Functions (Job Duties and Responsibilities):

  • Manages the execution of a high number of service contracts/ sites/departments with a high organizational complexity on an operational and commercial level (contract volume 20+ mill.)
  • Manages a group of over 250 FTE’s, performing a wide variety of interrelated multidisciplinary service activities or manages a smaller group at highly complex Key Accounts.
  • General management of (inc. set up of) O&M contract site(s) and / or other service contracts in North America: Personnel, Operations, Service, Quality, Finance, Subcontracts and Customer Relationships.
  • Responsible for the overall operational and financial performance of the North American Warehouse Service Sites.
  • Serve as a proactive leader and problem solver, coaching and mentoring direct and “dotted line” reports.
  • Actively develops Service Managers to further grow the Vanderlande Service business in NA.
  • Manages stakeholder relationships up to senior management level – Customer and Vanderlande.
  • Work with the VP of Services and VP of Project Sales in developing & implementing the strategic direction of the service organization.
  • Represent the North American Service group during the sales process for future Warehouse Site Based Service Accounts
  • Develops executive management relationships in the market and decision makers of the customers.
  • Understanding the customer’s service business, processes and values, anticipate this with the aim to offer a value adding service proposition, which will exceed the current operations in the customer’s value chain.
  • Develops new ways of execution the local service way of working, supply chains, tooling, etc. to generate more business and profitable growth.
  • Actively creates and steers business investments with customers.
  • Develops and pursues profitable business leads to achieve planned order intake and profit levels for warehousing solutions.
  • Lead communication with colleagues in other Customer Centers to exchange best practices and to contribute to the overall improvement of VI service delivery and our customer’s operation and maintenance needs.
  • Engages in successful implementation of the global service strategy and is mature sparring partner for the decision makers CC Managing Directors/board of directors.
  • Continuous development of the Vanderlande (SBS) Service proposition worldwide.
  • Support with startup of new onsite team(s), prepares and set-up of service contracts.
  • Management of incidents (external & internal). Coordination of resources and communication during major incidents
  • Budget control and evaluation. Monitor, review and report monthly financials to ensure budget 

contribution margins are met.

  • Responsible for weekly and monthly reports including reporting to customers.
  • Promote Accident Free workplace principles, ensure compliance with all VI Safety programs and requirements, and show leadership in promoting Safety.
  • Realizes integration with other relevant multi-functional areas.

Required Education and Experience:

  • 10-15+ years’ Service Management experience in the industrial/facilities industry (North American & International experience a plus)
  • Bachelor/ Master degree
  • Entrepreneur, people manager and a good communicator, who develops long term customer relationships and/or networks.
  • Background in automated material handling systems.
  • Experience managing multiple sites and site managers.
  • Experience overseeing financials/budgets.

Knowledge, Skills and Abilities

  • Organizational sensitivity
  • Group-Oriented leadership
  • Customer-orientation/Service Provision
  • Maintaining relationships
  • Systemic thinking
  • Defining and developing strategies
  • Perseverance
  • Entrepreneurship
  • Safety Leadership
  • Excellent verbal and oral skills in English
  • Ability to build a team and maintain Team Play
  • Knowledge of service contracts
  • Strong customer and service focused
  • Ability to problem solve and trouble shoot.
  • Understands business criticality of systems.
  • Drive for continuous improvement
  • Commercially minded & project management skills  

Travel:

This position requires up to 50% travel.  Must be available to occasionally travel internationally. 

Supervisory Responsibility:

Manages Site Maintenance Managers and Contract Managers.   

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

More Life Cycle Services jobs

Reliability Engineer

Marietta (Atlanta), United States of America. As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande is...

Vibes Support Specialist (ICS)

Los Angeles, United States of America. Vanderlande’s  LAX TBIT O&M Team is responsible for the Operations and Maintenance of the Material Handling Systems for our customers. In...

Senior Service/PLC Maintenance Technician (ICS)

Los Angeles, United States of America. Job Overview:  As ICS & EBS PLC Maintenance Technician, you play a key role in the operations and maintenance of the baggage...

Gewährleistungskoordinator (m/w/d)

Mönchengladbach, Germany. Standort: Mönchengladbach 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

Servicetechniker (m/w/d)

Erfurt, Germany. Standort: Erfurt 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

SPS-Techniker (m/w/d)

Mönchengladbach, Germany. 600 Flughäfen. 10,1 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und Lagersysteme an...

Ersatzteile-Koordinator (m/w/d) für die Materialplanung

Mönchengladbach, Germany. Standort: Mönchengladbach 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

IT & Controls Engineer

Singapore I, Singapore. Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as...

Jr. Maintenance Technichian III

Los Angeles, United States of America. Inspect diagnose and repair mechanical and electrical systems Communicate with various parties on the work performed and present status of...

Electrical Service Technician

Melbourne, Australia. Your Position As an Electrical Technician, your role within the team is to undertake preventative and corrective maintenance on this...

Junior Electrical Service Technician

Melbourne, Australia. Your Position As a Junior Electrical Technician, your role within the team is to undertake preventative and corrective maintenance on this...

(Junior) Service Consultant IT (m/w/d) Materialflusst...

Mönchengladbach, Germany. Standort: Mönchengladbach 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

Servicetechniker (m/w/d)

Siegen, Germany. Mehr als 11,5 Millionen Gepäckstücke. Fast 45 Millionen Päckchen. Das und mehr leisten unsere Materialfluss- und Lagersysteme jeden Tag. Und...

Senior Consultant IT Service development

Veghel, Netherlands. Senior Consultant IT Service development Do you have a passion for applying the adequate IT services to business-critical processes? Do...

NASC Controls Support Engineer

Marietta (Atlanta), United States of America. Controls Support Engineer Marietta,GA As a Controls Support Engineer, you will be part of the Field Services Team in the...

Maintenance Technician – Qualified Fitter and T...

Melbourne, Australia. Based in the South-Eastern suburbs of Melbourne, you will become part of our Australian service organisation where you will form...

Operations Technology Engineer (PLC/SCADA)

Marietta (Atlanta), United States of America. Position Summary: As a second-line support engineer you will be working within the North American Support Center (NASC) call center team...

Lead Engineer IT & Controls

Veghel, Netherlands. Industrial Automation for key customers requires a new generation of technicians with strong communication skills to address the ever-changing operational...

Service Commissioning Engineer PLC

Veghel, Netherlands. Are you a technical service expert? Industrial Automation requires a new generation of PLC (Control) Engineers, this role is rapidly...

Senior Service Controls Engineer (PLC)

Veghel, Netherlands. Are you a technical service expert? Industrial Automation requires a new generation of PLC (Control) Engineers, this role is rapidly...

Technical Backoffice Coordinator (m/w/d)

Mönchengladbach, Germany. Standort: Mönchengladbach 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

Steuerungstechniker (m/w/d) Automatisierungstechnik

Mönchengladbach, Germany. 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und Lagersysteme an...

Manager, Asset Mgmt. & Reliability Engineering

Marietta (Atlanta), United States of America. POSTION SUMMARY: The Asset Management Consultant is the lead Asset mgmt. and Reliability engineering Competence Owner for our North American...

Service Transition Manager

Veghel, Netherlands. Are you ready to work for a dynamic and fast-growing company, in one of the most technically advance automated material...

Shift Leader

Acworth, United States of America. The Shipping and Receiving Shift Lead will be responsible for the inbound receiving and outbound shipping of materials to customers. ...

Senior Controls Support Engineer

Veghel, Netherlands. Are you a technical service expert? Industrial Automation requires a new generation of  Controls Engineers, this role is rapidly changing...

Service Consultant Data Analytics

Veghel, Netherlands. Do you see a challenge in turning (big) data into real value? And are you able to translate the customer...

Controls Engineer, High Capacity Sorter Solutions

Marietta (Atlanta), United States of America. About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand....

Service Technician (standplaats Zaltbommel)

Zaltbommel (DHL), Netherlands. Service Technician (standplaats Zaltbommel) Ben jij de teamplayer die het leuk vindt om continue technisch uitgedaagd te worden in een...

IT Service Development Architect

Veghel, Netherlands. IT Service Development Architect Do you have a passion for applying the adequate IT services to business-critical processes? Do you...

Elektroniker/ Elektrotechniker (m/w/d) für technische...

Siegen, Germany. VANDERLANDE ALS ARBEITGEBER Mehr als 11,5 Millionen Gepäckstücke. Fast 45 Millionen Päckchen. Das und mehr leisten unsere Materialfluss- und Lagersysteme...

Senior Onderhoudsmonteur / Maintenance Technician

Zaandam, Netherlands. Wil jij lekker sleutelen op comfortabele werktijden? Begin 2017 is Vanderlande gestart met een uniek project in Nederland, een volledig...

IT Service Delivery manager

Veghel, Netherlands. Your Department Within Vanderlande, the Customer Centre Warehousing Solutions International (CC WS INT) is active throughout the world, you are...

Service Technician (standplaats ) Venlo

Veghel, Netherlands. Ben jij de teamplayer die het leuk vindt om continue technisch uitgedaagd te worden in een dynamische werkomgeving, waarbij je...

Service Technician (standplaats Zaltbommel)

Zaltbommel (DHL), Netherlands. Service Technician (standplaats Zaltbommel) Ben jij de teamplayer die het leuk vindt om continue technisch uitgedaagd te worden in een...

Senior Data Engineer

Veghel, Netherlands. Do you see a challenge in collecting data from a potential 600 Airports and 39 million parcels that are sorted...

Field Service Engineer

Veghel, Netherlands. Field Service Engineer Ben jij de teamplayer die het leuk vindt om continue technisch uitgedaagd te worden in een dynamische...

Product Manager Service Procured Equipment

Veghel, Netherlands. Do you think it’s a challenge to be responsible for the entire service life-cycle of Procured Equipment applied within Vanderlande...

Site Maintenance Manager

Portland, United States of America. Our Services division offers a service portfolio, which includes maintenance services, process optimization, system upgrades and modifications throughout the material...

Operations Technology Engineer (PLC/SCADA)

Marietta (Atlanta), United States of America. As a second-line support engineer you will be working within the North American Support Center (NASC) call center team alongside other...

Technical Learning Programme Manager

Veghel, Netherlands. Are you looking to develop your career in leading technical learning programmes, and satisfy your ambitions at a company where...

Operational Excellence Manager

Acworth, United States of America. Key Responsibilities: Be a process champion and pro-actively lead people, content and planning of the improvement projects Ability to process...

Electrical Controls Support Engineer

Boston, United States of America. Job Description Summary Vanderlande is the global market leader in baggage handling systems for airports, and sorting systems for parcel....

1st Line Service Desk Engineer 24*7 Shifts

Veghel, Netherlands. Vind jij het leuk om bezig te zijn met oplossingen voor technische vraagstukken in een dynamische werkomgeving met tevreden klanten...

Major Incident Manager

Veghel, Netherlands. Are you able to manage multiple disciplines during a customer crisis? Do you know how to make Problem Management happen...

Test & Deployment Change Coordinator

Veghel, Netherlands. As Test & Deployment Change Coordinator you will work within our Global service Desk organisation reporting to the Test &...

Projektingenieur (m/w/d) Service Sales

Mönchengladbach, Germany. Standort: Mönchengladbach 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

Shift Supervisor

St. Louis, United States of America. Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the St. Louis International Airport. We are currently...

Product Specialist- Sorter

Cincinnati, United States of America. About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand....

Unjammer/Manual Encoder

Los Angeles, United States of America. Exercise safe working practices at all times, demonstrating and complying with all Company safety policies, including but not limited to...

Vibes Support Specialist (ICS)

Los Angeles, United States of America. Vanderlande’s  LAX TBIT O&M Team is responsible for the Operations and Maintenance of the Material Handling Systems for our customers. In...

Site Supervisor/Trainer

Los Angeles, United States of America. The Shift Leader will be a main responder to emergency situations. They carry out preventive and corrective maintenance at the...

Maintenance Technician I-PBB Technician

Los Angeles, United States of America. Position Summary The Boarding Bridge Technician performs preventative and corrective maintenance on all boarding bridges, PCA’s, GPU’s, PWC’s, RRS’s, and...

Mechatroniker / Elektriker (m/w/d) als Servicetechnik...

München, Germany. Standort: München 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

Projektleiter (m/w/d) Qualität

Mönchengladbach, Germany. Standort: Mönchengladbach 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

Service Technician / Storingsmonteur

Zaandam, Netherlands. Ben jij de teamplayer die het leuk vindt om continu technisch uitgedaagd te worden in een dynamische, state-of the art-...

Product Manager Digital Services

Veghel, Netherlands. PRODUCT MANAGER DIGITAL SERVICES In the fast-changing world of Warehouse Logistics automation, we need to constantly adapt to stay ahead....

Product Manager IT Service Solutions

Veghel, Netherlands. PRODUCT MANAGER IT SERVICE SOLUTIONS In the fast-changing world of Warehouse Logistics automation, we need to constantly adapt to stay...

ASRS Field Engineer

Marietta (Atlanta), United States of America. ASRS Field Support Engineer:The candidate must be able to demonstrate 3+ years’ experience working as a site based or remote...

ASRS Field Engineer

Marietta (Atlanta), United States of America. The candidate must be able to demonstrate 3+ years’ experience working as a site based or remote support engineer with...

Service Technician Schiphol

Schiphol, Netherlands. Ben jij de teamplayer die het leuk vindt om continu technisch uitgedaagd te worden in een dynamische werkomgeving ? Kom...

IT Change Manager

Marietta (Atlanta), United States of America. IT Change Manager About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and...

Controls Support Engineer

Melbourne, Australia. The Job As a Controls Support Engineer you will be working in one of the supply centres of the Global...

Field Service Engineer

Seattle, United States of America. Job Posting Title Field Service Engineer Job Description Summary  We are looking for a Field Service Engineer, for our Airport...

Product (R&D) Author

Pune I, India. Job Responsibilities/Core tasks  Compose and write user information e.g. manuals and training material.  Proactively obtain the necessary information from the...

Product (R&D) Author

Pune I, India. Job responsibility / Core task Compose and write user information e.g. manuals and training material.  Proactively obtain the necessary information...

Field Service Engineer

Dallas DFW, United States of America. Field Service Engineer Dallas, TX; Los Angeles, CA; San Francisco, CA; San Jose, CA; or Chicago, IL As a Field...

Service Technician / Storingsmonteur

Schiphol, Netherlands. Ben jij de teamplayer die het leuk vindt om continu technisch uitgedaagd te worden in een dynamische werkomgeving ? Kom...

Controls Support Engineer

Dallas DFW, United States of America. Controls Support Engineer Dallas-Fort Worth, TX As a Controls Support Engineer, you will be part of the Field Services team supporting...

Field Service Engineer

Dallas DFW, United States of America. Field Service Engineer Dallas, TX; Los Angeles, CA; San Francisco, CA; San Jose, CA; or Chicago, IL As a Field...

Service Operations Manager II

Shenzhen, China. [SZSA-JDV004]   Service Operations Manager II Job Purpose Statement Manage the operations crew and activities of service contract. Proactively locate improvement...

Maintenance Manager II

Shenzhen, China. [SZSA-JDV001]   Maintenance Manager II Job Purpose Statement Manage the maintenance crew and activities of service contract. Proactively locate improvement opportunities...

Maintenance Technician I-PBB Technician

Los Angeles, United States of America. Position Summary The Boarding Bridge Technician performs preventative and corrective maintenance on all boarding bridges, PCA’s, GPU’s, PWC’s, RRS’s, and...

PLC Engineer – Operational Technology Expert

Sydney, Australia. PLC Engineer – Operational Technology Expert Industrial Automation for key customers requires a new generation of PLC (Control) Engineers, this...

Regional Service Account Manager

Dallas Office, United States of America. We are looking for a Regional Service Account Manager to oversee our Airports-Parcel business for the Western half of the United States...

Maintenance Technician II

St. Louis, United States of America. Vanderlande Industries is a leading supplier of baggage handling systems and services both passenger boarding bridges and baggage handling systems...

Field Service Product Specialist – Warehouse

Marietta (Atlanta), United States of America. Field Service Product Specialist – Warehouse The candidate must be able to demonstrate 3+ years’ experience working as a site...

Field Service Product Specialist (Remote) – Amazon

US Remote, United States of America. Field Service Product Specialist – Amazon The candidate must be able to demonstrate 3+ years’ experience working as a site...

Services Transition Manager

Marietta (Atlanta), United States of America. About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand....

ASRS Field Engineer

US Remote, United States of America. About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande...

ASRS Field Engineer

US Remote, United States of America. About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande...

Field Service Product Specialist – Sorters(Remo...

US Remote, United States of America. Field Service Product Specialist – Sorter/Amazon IOQ The candidate must be able to demonstrate 3+ years’ experience working as a...

Service Desk Engineer

Marietta (Atlanta), United States of America. Service Desk Engineer About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and...

Service Desk Engineer

Marietta (Atlanta), United States of America. Service Desk Engineer About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and...

Field Service Product Specialist – Sorters / Am...

Marietta (Atlanta), United States of America. Field Service Product Specialist – Sorter/Amazon IOQ The candidate must be able to demonstrate 3+ years’ experience working as a...

Operations Technology Engineer (PLC/SCADA)

Marietta (Atlanta), United States of America. As a second-line support engineer you will be working within the North American Support Center (NASC) call center team alongside other...

Maintenance Technician BHS

Los Angeles, United States of America. The Maintenance Technician provides maintenance services to all equipment and systems specified covered from the main equipment disconnect to the...

Service Desk Engineer

Marietta (Atlanta), United States of America. Service Desk Engineer About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and...

Service Helpdesk Supporter (m/w/d) 1st Level

Dortmund, Germany. 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und Lagersysteme an...

Design Lead Service Techology Solutions

Veghel, Netherlands. In the fast-changing world of logistics automation, we need to constantly adapt to stay ahead. In your role as Design...

Service Technician

Burton on Trent (Argos), United Kingdom. Title:  Service Technician (Argos) Reports to:  Shift Leader Context: Vanderlande is the global market leader in baggage handling systems for...

Service Projektmanager (m/w/d)

Mönchengladbach, Germany. Standort: Mönchengladbach 600 Flughäfen. 11,5 Mio. Gepäckstücke. Mehr als 45 Mio. Päckchen. Und das pro Tag: Was unsere Materialfluss- und...

IT Systems Data Engineer

Los Angeles, United States of America. Position Summary: As a 2nd/3rd line support engineer you will be working in Los Angeles Airport Service Site as a member...

Maintenance Technician BHS

Los Angeles, United States of America. The Maintenance Technician provides maintenance services to all equipment and systems specified covered from the main equipment disconnect to the...

Service Technician / Onderhoudsmonteur

Zaandam, Netherlands. Ben jij de teamplayer die het leuk vindt om continu technisch uitgedaagd te worden in een dynamische, state-of the art-...

Maintenance Engineer

Oman Muscat, Oman. Qualifications & abilities Bachelor/Master degree Omani National with minimum 7 years of Exp. Account management experience True relationship builder by...

Process Specialist

Pune I, India. Are you an engineer with a keen interest on processes, have experience in doing project audits, have an inclination towards...

Control Room Operator

Los Angeles, United States of America. Position Summary: Control Room Operators shall monitor the operational status of existing BHS and PBB as well as the new...

Control Room Operator

Los Angeles, United States of America. Position Summary: Control Room Operators shall monitor the operational status of existing BHS and PBB as well as the new...

Maintenance Technician I-PBB Technician

Los Angeles, United States of America. Position Summary The Boarding Bridge Technician performs preventative and corrective maintenance on all boarding bridges, PCA’s, GPU’s, PWC’s, RRS’s, and...

Service Desk Engineer

Marietta (Atlanta), United States of America. Service Desk Engineer About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and...

Field Service Product Specialist

Marietta (Atlanta), United States of America. About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand....

Field Service Product Specialist

Marietta (Atlanta), United States of America. About Vanderlande As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand....