Duty Manager

Duty Manager

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Jeddah (JED site), Saudi Arabia.
Contract type
Full time
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Duty Manager 





Reports To 

Service Operation Manager 

Direct Reports 

Operation shift leader, Indirect (Maintenance, Security, IT, HSE)  

Work Pattern (Day/Shift) 



The most important tasks you need to perform in order to achieve your key outputs 

1 Being the 1st focal point of contact in front of customer / stakeholders during the events / incident. 

2 Coordinating with all departments (Ops + Maint + IT + Sec) to “find the best solution and reply ” to keep the system operation. 

3 Being the decision maker for all shift related challenges and issues in case of team conflict. 

4 Attending all customer – Stakeholders meetings as VI presence. And to include “Based on his evaluation” any other Leaders. 

5 Manage, delegate, and supervise all operation, maintenance and IT activities and ensure execution as per the standard. 

6 Being responsible to assure the team commitment for the Service contract SLA + KPI , without deviation. (reporting , availability ….etc) 

7 Responsible for the contractors / stakeholders “permit to work “and sign offs. 

8 Responsible for the team and subcontract HSE compliancy during the shift. 

9 Ensure smooth handover between the teams internally and within the duty managers as well 

10 Prepare and review the incident report for the incidents during the shift in coordination with the concerned department. And to be shared with the operation manager for final review. 

11 Report and coordinate with the “department – head” for any concerns or deviations (Manpower, attendance, resources …ect)