ECT Administrator

Job area Corporate functions Location Pune I, India. Contract type Full time

Do you want to work in an innovative and double-digit growth company? Do you enjoy working with ambitious colleagues who want to improve themselves every day? Then this might be the new challenge you are looking for!

Your role and your department

As a member of the Engagement & Communication Team (ECT) within the Financial Shared Service Centre (FSSC) of Vanderlande, you are the first point of contact for our employees, internal- and external stakeholders who are looking for financial support. You like to work in a global environment where you connect with local and international customers and team members. You will report to the team leader of the ECT.

Your responsibilities

You are responsible for providing 1st line support to our employees and stakeholders and help them find the best end to end service they need from the FSSC:

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • research questions using available information resources
  • advise user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • follow up with customers and users to ensure complete resolution of issues
  • redirect problems to correct resource
  • identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • prepare activity reports
  • inform team lead of recurring problems
  • stay current with system information, changes and updates
  • help update internal intranet webpages & FAQ’s

As the ECT Administrator we are looking for, you will enjoy supporting our customers and provide solutions to them. You have a hands on mentality and are able to look at queries from a customer point of view. You like to work on improvement initiatives as well.

Your qualifications and skills

We ask you to bring to the table:

  • Service mindset: always try to help out the customer in the best possible way and guide them to the right solution.
  • Communication skills: communicate friendly and very clear with customers, stakeholders and back office.
  • Maintaining relationships: you are easy to go to for your customers and colleagues.

You should bring:

  • Bachelor or master’s degree in commerce / Finance or Business Administration
  • Minimum 3-year experience in Helpdesk or Customer Support role is needed
  • Working experience in a Shared Service Environment
  • Excellent written & oral communication
  • Good command on English Language written & spoken
  • Basic understanding on Finance processes which includes, Procure to Pay, General Ledger & Accounts Receivable
  • Soft skills: Customer orientation, Maintaining relationships, Communication skills, Learning ability, Results oriented.

More Finance jobs

Stock Controller/Shift Lead

Acworth, United States of America. The Stock Controller/Shift Leadwill be a main responder to emergency situations. They carry out preventive and corrective measures. He or she...

Senior Financial Analyst

Pune I, India. About Vanderlande Industries: Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel...

Administrator II

Pune I, India. Manage your business counterparts: Support the Master Data Specialist by signaling and solving different ways of working within the company...

Sr. Financial Analyst

Marietta (Atlanta), United States of America. As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand.   Vanderlande is...

INVENTORY SUPPORT

Pune II, India. Inventory Support   Reconciliation, correction and monitoring of Stock in Transit Account for Manufacturing, Supply chain and service centres. Reconciliation,...

Team Lead Master Data

Pune I, India. Skills Required: Maintain and ensure master data accuracy and integrity of master data. Maintain effective and supportive communication with internal customers & external customers....

Sr Accountant

Marietta (Atlanta), United States of America. This position is a Sr Accountant within the Lead to Cash(Accounts Receivable) team of Vanderlande Industries NA Inc.   This position...

Consolidation & Reporting Specialist

Veghel, Netherlands. Are you always looking for the bigger picture? Do you enjoy being the Process and/or Finance Data Expert within the...

Payroll Specialist

Marietta (Atlanta), United States of America. As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand.   Vanderlande is...

Customer Centre Controller North Europe and Middle East

Veghel, Netherlands. As EMEA Customer Centre Controller for our BU Airports, your key objective is to continuously support the company in achieving...

Accounting MD Admin

Pune I, India. See Job Description

Controller (m/w/d)

Siegen, Germany. Ja, wir sind schon echt „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...

Analytics Developer

Veghel, Netherlands. Would you like to progress your career in a challenging but rewarding and rapidly maturing Data Analytics environment? If the...

Inventory Support

Pune I, India. ADMINISTRATOR I Accurate and timely reporting of monthly, quarterly and year end close activities. Processing Journal entries, actively involved in...

Administrator I

Pune I, India. Primary Function: This role is in Accounts Payable Process in a fast paced, high volume WSS environment that supports Vanderlande’s...

Group Financial Controller & Reporting

Veghel, Netherlands. Do you want to work in an innovative and double-digit growth company? Do you enjoy working with ambitious colleagues who...

Information Manager

London, United Kingdom. Role Profile Title: Information Manager Reports to: Senior Information Manager Context: Vanderlande is the global market leader in baggage handling...

Lohn- und Gehaltsbuchhalter (m/w/d) in Voll- oder Tei...

Dortmund, Germany. Ja, wir sind schon echt „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...

Associate Attorney

Marietta (Atlanta), United States of America. As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand.   Vanderlande is...

Group FP&A Controller

Veghel, Netherlands. Do you want to work in an innovative and double-digit growth company? Do you enjoy working with ambitious colleagues who...

Finance Business Partner

London, United Kingdom. Role Profile Title:  Finance Business Partner Reports to:  Head of Finance UK Context: Vanderlande is the global market leader in...

Business Controller

Marietta (Atlanta), United States of America. As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand.   Vanderlande is...

Stock Controller

Acworth, United States of America. Essential Functions (Job Duties and Responsibilities): Responsible for stock reliability and inventory control Manage daily cycle counting Inventory for on-hand...