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Elektroniker/ Elektrotechniker (m/w/d) für technischen Kundenservice/Service Desk

Elektroniker/ Elektrotechniker (m/w/d) für technischen Kundenservice/Service Desk

Job area Life Cycle Services Location Siegen, Germany. Contract type Full time

VANDERLANDE ALS ARBEITGEBER

Mehr als 11,5 Millionen Gepäckstücke. Fast 45 Millionen Päckchen. Das und mehr leisten unsere Materialfluss- und Lagersysteme jeden Tag. Und zwar weltweit an 600 Flughäfen, bei führenden Paketdiensten und E-Commerce Unternehmen. Diese Dimensionen schaffen wir nur mithilfe unserer mehr als 6.500 Mitarbeitenden. Dabei ist Vanderlande Beewen mit rund 270 Mitarbeitern Ansprechpartner und Know-how Center für Shuttle-System-Technologie. Hier duzen wir uns alle – vom Praktikanten bis zum Geschäftsführer – tauschen uns gerne aus und teilen auch Freizeitaktivitäten, wie Sport oder gemeinsame Feiern.

ab sofort | Vollzeit | Standort Siegen (Deutschland) – Vanderlande Beewen

DEINE MISSION:

Im technischen Innendienst wirst du dafür sorgen, dass unsere Kunden bei technischen Problemen nicht verzweifeln – indem du sie bei der schnellen Fehlerbehebung unterstützt!

Im Helpdesk bist du oft die letzte Rettung für unsere Kunden, wenn es um die kompetente technische Unterstützung geht:

Als beruhigende Stimme am anderen Ende der Leitung berätst du sie kompetent bei allen anfallenden technischen Problemen. Nach der anfänglichen Störungsanalyse machst du dich daran zunächst den Fehler und dann eine adäquate Lösung zu finden. Doch damit nicht genug: Zusätzlich begleitest Du die Einführung neuer Projekte im Service, bei denen es sowohl um die Optimierung als auch die Erweiterung unseres Serviceportfolios geht.

DAS HAST DU IM GEPÄCK:

    eine abgeschlossene elektrotechnische oder mechatronische Ausbildung, gerne mit Weiterbildung zum Techniker/Meister (m/w/d) Elektrotechnik (oder eine vergleichbare Ausbildung)

    mindestens erste Erfahrung im Bereich technischen Kundendienst

    sicher Englischkenntnisse in Wort und Schrift

    Lust auf einen Job, in dem du deinen Servicegedanken voll einbringen kannst

DAS BIETEN WIR DIR:

    flexible Arbeitszeiten

    Überstunden werden ausgezahlt oder auf einem Zeitkonto gesammelt

    strukturierter Onboarding-Prozess mit Buddy-Programm

    Zahlung von Weihnachts- und Urlaubsgeld (13,4 Gehälter)

    jährliche gehaltsrelevante Beurteilungsgespräche

    betriebliche Altersvorsorge & Berufsunfähigkeitsversicherung

    und natürlich ein tolles Team

Für Fragen zu der ausgeschriebenen Position steht dir Florian Hahmann unter +49 271 89044-781 gerne zur Verfügung.

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