Field Service Engineer

Field Service Engineer

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Chicago & Dallas DFW & Los Angeles & San Francisco & San Jose, United States of America.
Contract type
Full time
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ob Title

Field Service Engineer

Job Description

Field Service Engineer

As a Field Service Engineer, you will be part of the Field Services team supporting inspections, maintenance and training for our parcel and airport customers in North America.

Responsibilities and Duties:

  • Prepare and execute service calls, preventive, emergency, and corrective maintenance
  • Report and document internal and customer service requests
  • Advise and execute optimization of material handling systems
  • Coordinate resolution support efforts with remote support services for controls related issues (PLC, SCADA, etc.)
  • Analyze system performance and the operator influence
  • Monitor material handling systems prior to and after changes have been implemented
  • Propose improvements for the quality of material handling systems
  • Develop service supporting tools and new ways of working
  • Perform preventive maintenance and corrective maintenance work orders
  • Troubleshoot system issues related electro-mechanical equipment, controls (PLC, SCADA, etc.) and field device networks (ASi Bus, Profi-Bus, etc.).
  • Research and request spare parts as required
  • Housekeeping and site cleaning when needed
  • Perform inventory cycle counts
  • Assist operations as required
  • Provide maintenance training as necessary
  • Complete CMMS (computerized maintenance management system) service reports, parts consumption and warranty records
  • Exercise safe working practice at all times
  • Other duties as assigned by management

Basic Qualifications:

  • Minimum of five (5) years material handing experience with troubleshooting mechanical, electrical and controls (PLC, SCADA, etc.) components
  • Experience troubleshooting Variable Frequency Drives, Frequency Inverters and Motor Starters
  • Experience with troubleshooting field device networks such as ASi Bus, Profi-Bus, Profi-Net, etc.
  • Much have a valid driver’s license and clean driving record
  • Willing to travel domestically 50-75% of the time (some international)
  • Willing to work long hours in a stressful environment at nights and on the weekends
  • Must be able to attain and sustain an Airport Security Identification Display Area (SIDA) badge and any other required security clearance related to work at an airport.
  • Willing to work long hours in a stressful environment at nights and on the weekends
  • Must have a valid driver’s license

Preferred Qualifications: 

  • 10 or more years of material handing experience
  • Experience with Allen Bradley and Siemens PLCs and field device networks
  • Continuous improvement/Lean Six Sigma experience
  • Maximo CMMS experience


  • Efficient computer skills with Word, Excel and PowerPoint
  • Self-starter and proactive
  • Strong team player
  • Good verbal and written communication skills
  • Detail oriented and stress resistant
  • Customer oriented
  • Innovative and self-assured Decision making ability
  • Flexible

Position Type/Expected Hours of Work:

This is a full-time position exempt, working hours are flexible upon request and the needs of the business.


Willing to travel domestically 50-70% of the time (some international)

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment and Physical Demands:

The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job.  While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.

The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is sometimes exposed to material handling systems, mechanical parts and vibration. The noise level in the work environment and job sites can be loud. The Technician will encounter mechanical, electrical, and hydraulic equipment. Ear protection should be worn.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions