Role Profile
Title:
General Operative
Reports to:
Duty Manager
Context:
Vanderlande is the global market leader in baggage handling systems for airports, and sorting systems for parcel and postal services. Working within the airport service team, the general operative will be performing duties to ensure equipment availability, health & safety compliance, quality, Maximo reporting and team working is optimised in accordance with agreed timescales.
Persona:
This role would suit someone who can give consistent performance within a highly structured and predictable climate. The applicant should have the ability to deal with routine tasks and the persistence to see a job through to conclusion. The job is of a specialist, technical and administrative nature where the person is required to use knowledge and expertise. A friendly approach and the ability to communicate in a thorough and factual manner are integral to the role. Standard operating procedures, adherence to rules, and a patient, hard working nature are also important aspects of the role. Ideally the person fulfilling this job will have the ability to work within specific guidelines whilst at the same time maintaining quality and standards. If you are routine-orientated, methodical, thorough, compliant, cautious, sensitive, diplomatic, self-disciplined, amiable and accommodating then this role would suit you.
Vanderlande Values
Accountabilities
Ownership
To be proficient in aspects of the operation and maintenance procedures.
Screening machine IQT testing
1st line response to bag jams
Assist Facilities Assistants in cleaning duties
Ensuring emergency stop procedures are adhered to
Communicating with the baggage control room to effectively resolve issues within the baggage handling system.
Have a proactive approach to fault finding
Build Reputation with Customers
Interface to customer in a professional and courteous manner either face to face, telephone, email.
Ensure contract SLAs are consistently achieved and improved
Drive to Win
Ensure contract SLA's are consistently achieved and improved. Assist with planned preventative maintenance, corrective and reactive maintenance in timely manner as required. Record all work done and parts used in CMMS system (Maximo) where applicable
Team Play
Provide cover for other team members when necessary.
Ensure thorough knowledge transfer through sharing of knowledge and information
Everyday Better
Assist with routine maintenance duties including, but not limited to: operational checks, functionality checks, cleaning, adjustment, lubrication and monitoring. Look to find root cause of issues and find permanent solutions to issues encountered.
Safe Base & We Care
Support a safe working environment within business development through championing and encouragement of a safety-first culture. Ensure all company legislative Health & Safety regulations and policies are maintained. Work in a safe considerate manner and leave all work areas clean and tidy at all times.
Experience:
Be willing to assist and learn from a multi-disciplined team in a fast moving environment.
Good interpersonal skills and able to communicate precisely both in writing and verbally at all levels
Be computer literate
Be able to plan and prioritise work load
Be able to work on own initiative as well as a member of a team
Be of smart appearance and behave professionally and be respectful to all people
Work overtime as required
Essential
A proactive approach to fault finding alongside excellent communication skills
Be a team player with a flexible and pragmatic attitude
Desirable
Previous experience within an FMCG manufacturing or automated warehousing