HBS IT Infrastructure Engineer

HBS IT Infrastructure Engineer

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London, United Kingdom.
Contract type
Full time
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  • Manage the monitoring tools Oracle/WebLogic/Traficlite to provide excellent monitoring services to Heathrow Baggage across all campuses
  • Manage the monitoring of Postgres and Oracle databases with the use of WebLogic, Python, PowerShell, UNIX (a focus on Fedora/Suse)
  • Provide support to the 2nd line Application Support team
  • Takes ownership as the 3rd level specialist for issues which involve Fedora and Oracle databases
  • Escalates any application and database issues to the Hold baggage Screening OEM for items which cannot be resolved by shift support staff
  • Monitor and Resolve the LHR ticketing system for 3nd level tickets that are escalated to the technical authority group
  • Proactively create triggers and thresholds in the shift team monitoring system to alert teams of potential errors in the OS and database to assist with application support of baggage systems
  • Performs routine maintenance tasks for application / database infrastructure as required to keep the Baggage System running efficiently
  • Maintain a good working knowledge of current infrastructure and future trends
  • Monitor systems and identify performance issues proactively
  • Support, design, implement and test of disaster recovery routines & procedures
  • Test relevant changes in the integrated test facility (test script creation, test and adapt for compliance before integrating change into live)
  • Follows defined procedures to monitor systems resolve problems or escalate.
  • Develop and maintain new and existing procedures to ensure efficient running of the baggage systems

Build Reputation with Customers

  • Create effective and good working relationships with all departments to ensure that customer expectations are exceeded Create effective and good working customer relationships to ensure that customer expectations are exceeded, whilst maintaining strong partnerships with customer’s primary contractors

Drive to Win

  • Ensure all requests are dealt with efficiently, ensuring shift based employees have everything required in order to carry out their daily duties 

Team Play

  • Working as part of a team to ensure a smooth running of the department and business

Every day better

  • Responsible for the continuous improvement of policies and procedures as well as learning continuously and developing professional potential and ability

Safe Base & We Care

  • Support a safe working environment within business development through championing and encouragement of a safety-first culture


  • Application Support Environment
  • Suse Linux 11 / 12 OS and Fedora (20 and above) (Preferred)
  • Oracle 12 and above and PostgreSQL (Essential)
  • Oracle WebLogic (Preferred)
  • PowerShell/VB scripting/Python (Preferred)
  • Windows 2008/12/16/19 Server OS experience (Preferred)
  • Has a understanding of Backup/Restore imaging technologies
  • Windows XP/XPe/7/10 desktop OS (Desirable)
  • VMware 6/6.5/7 technologies (Desirable)
  • HP SIM / IBM Tivoli monitoring tools (Desirable)
  • Resource clustering (Awareness of)
  • Network/Wireless/Routing understanding (Awareness of)
  • Pro-active mindset
  • Ability to work as single skillset knowledge source
  • Adaptive focused thinking and strategy building
  • Ownership to completion mentality
  • Ability to work under pressure to strict time scales
  • Strong customer focus
  • Team player
  • Good Analytical Skills
  • Will be required to work late or on call for support

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