Head of Service Operations

Head of Service Operations

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Melbourne & Sydney, Australia.
Contract type
Full time
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Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.

Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.

Your Position

The Head of Service Operations is a senior management position that oversees the delivery of services across all business units – Warehousing, Airports & Parcel. You will be responsible for the general management, service sales, and the expansion of the service activities in line with our strategy and way of working across Australia & New Zealand. 

Your Responsibilities

  • Develop and implement sales strategies to achieve sustainable revenue targets for the service department.

  • Manages the execution of a high number of service contracts, sites and departments with a high organisational complexity on operational and commercial level 

  • Manage and motivate team members to achieve both operation and commercial targets.

  • Build and maintain strong relationships with key clients to ensure repeat business.

  • Collaborate with other departments to ensure customer satisfaction and identify new sales opportunities.

  • Develop and maintain a deep understanding of the company's service offerings and industry trends.

  • Responsible for developing and executing a multiple-year’s regional service plan within the global service strategy.

  • Develop new ways of executing the local service way of working, supply chains, tooling, etc. to generate more business and sustainable profitable growth.

  • Monitor the performance of the service department to ensure that service levels are met or exceeded. Analyse data, such as customer satisfaction surveys, to identify areas for improvement.

  • Understanding the customer’s service business, processes, and values, anticipate this, with the aim to support a spot-on service proposition, which will exceed the current operations in the customer’s value chain.

About You

  • Bachelor’s degree in a technical or business-related field. 

  • Technical background and experience in baggage handling or material handling systems.

  • Local experience in the delivery of (multiple) Lifecycle Services contracts simultaneously.

  • Experience in selling large-scale service contracts and upgrade/migration projects.

  • Strategic thinker with strong analytical capability.

  • Commercial mindset to identify opportunities to improve support to the customer and also contribute to the organisation's financial success. 

  • Proven leadership and experience in developing people and teams.

  • Strong negotiator with drive for results.

  • Entrepreneurial mindset that can bring new ways of working to drive efficiency and value add.

  • Excellent communication skills, able to convince, collaborate and influence.

  • Independent, self-confident and team player.

  • Willingness to travel within ANZ and Internationally (30-50%).

  • Sound financial acumen. 

  • Fluent in written and verbal English.

What we offer

A competitive remuneration package will be offered to someone who is a team player with a positive, energetic attitude and work ethic as well as the ability to think outside the square. We offer unlimited career growth and development within the regional and global organisation. You also have the opportunity to work from home. 

In a world of technology, Vanderlande believes in people – its employees make the difference in everything the company does.

To apply for this unique and exciting opportunity, submit your cover letter and resume.

Diversity & Inclusion 

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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