Essential Functions (Job Duties and Responsibilities):
Solid understanding of duties performed within the configuration, deployment, and support of production applications/environments to include configuration, monitoring, patching, troubleshooting, test validation within SDLC prior to release, and other functions to include:
- Plan, specify, prepare and perform customer integration tests and maintain customer specific CI/CD pipelines in close collaboration DevOps teams.
- Manage releases together with the development teams and promote releases to customer’s acceptance and production systems
- Develop and maintain customer specific validation test processes/reports for change control artifacts
- Evaluate, prioritize, authorize and communicate IT changes to the customer’s environment
- Maintain and control customer’s IT assets and configurations ensuring service availability and periodic optimization for system performance
- Continuously monitor the customer’s IT infrastructure, application and material handling application environment for expected SLA’s
- Maintain and execute system restoration processes for incident response to adverse operational impacts
- Identify problems and perform Root Cause Analysis in close collaboration with other IT organizational groups
- Maintain and support the following IT processes: Patch Management (OS, DB, Application, etc.), Information Security Management, and Incident Management
- Develop, implement, test and improve Business Continuity Plans to include setup and management of areas around application/DB/OS backups
- Maintain Database platform for optimum performance according to application standards
- Triage all events reported and maintain incident reporting till event is closed
Required Education and Experience:
- Bachelor’s Degree in CS/EE/ME/IT or any equivalent degree is preferred
- Minimum 5-7 years relevant working experience IT infrastructure and/or cloud systems utilizing Windows Server and Linux OS
- Must be proactive, focus on service improvements and capable of taking the lead on own initiative
- Ability to work under pressure on mission critical systems
- Team player, adaptable and willing to broaden skills outside core skillset, and to develop and mentor other team members
- Develop a good understanding of customer requirements
- A clear communicator, able to communicate at all levels, able to be clear and concise to stakeholders and management at all levels
- Good planning/scheduling/attention to detail and ability to work to a high standard for skills
- Able to manage resources and teams for IT support services
- Preference given to working in a logistics, warehousing, material handling or industrial engineering capacity.
- Willing to travel internationally for training on the Vanderlande W-platform for an extended period.
- Initial training may be held in an international location.
Preferred Qualifications:
Any of the following additional experience is a plus:
- Certification(s) in Kubernetes, Docker, Elastic, Kafka, Ubuntu, Windows, Oracle and PostgreSQL
- Experience with Jenkins or Bamboo for continuous delivery automation
- Working knowledge of one or more scripting languages: PowerShell, bash, Python
- Working knowledge of SQL for any of the following DB platforms: Oracle, PostgreSQL
- Working knowledge of network troubleshooting techniques and tools
Knowledge-Skills-Abilities (Competencies):
- Good understanding of business processes in a complex Warehouse environment
- Good understanding of Material Handling Systems
- Good understanding of Operational Technology (Industrial Automation)
- Basic knowledge of Warehouse Controls System (e.g. PLC)
- Good understanding of development practices like Scrum and CI/CD
- Good understanding of IT service management practices (ITIL v3/v4)
- Comprehensive knowledge of Cloud Native technologies like Kubernetes, Docker, Elastic Stack, Helm, Kafka, etc
- Comprehensive knowledge of Computing and Database technologies like Ubuntu, Windows, Oracle and PostgreSQL