HLC Team Leader

HLC Team Leader

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Location
Jeddah (JED site), Saudi Arabia.
Contract type
Full time
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Lead HLC (Application Team) to provide the below scope.

  • Manage the High-Level Controls (HLC) team ensuring the development of the team skills and response capabilities.
  • Manage and maintain high availability IT service 24/7 with pro-active monitoring and intervention involving OS and application-level cluster management.
  • Manage preventive and corrective maintenance of system applications and middleware involving Oracle Databases, WebLogic, Oracle Grid, and Java-based communication interfaces.
  • Interpretation of system log files for fault finding on both middleware (Oracle) and application logs.
  • Leading the team as the technical leader for HLC you will understand application behavior to support queries and improve customer processes.
  • Offers professional arguments as the basis for making choices and for convincing the people concerned. 
  • Improvement of work processes.
  • Solve high-level control errors.
  • Incident management liaising with 2nd/3rd line support providers owning resolution. 
  • IT configuration management both software and documentation using CM tooling.
  • Participate in change management for high-level control and Application problems.
  • Initiate and execute continuous improvement and action plans.
  • Overseeing the test and training environment and managing the deployment and integration process.
  • HLC Team leader will manage the Incident, Change, Problems, and Service Requests

The ideal candidate will possess the following experience and abilities:

  • Excellent – and proven – experience in solving incidents and analyzing root causes to improve the performance of the system.
  • Degree qualified with an undergraduate degree (for instance a bachelor's in computer science or engineering).
  • Experience in an IT support role.
  • Experience in Windows Server technology services and Linux system administration.
  • Experience in Oracle 11g and above database versions.
  • Experience in SQL & PLSQL
  • Experience in Business intelligence tools, analytical reports, and Dashboards (Splunk) is a plus.
  • Preferable knowledge of IT Service Management processes (ITIL) or having worked in a customer-facing role while solving incidents (eg 2nd or 3rd-level support roles).
  • Highly regarded, but not crucial: experience in automated handling systems and/or industrial automation.
  • Vanderlande's experience especially in IT and HLC is a plus.

Your profile:

  • Highly analytical and structured thinker. You are the person who thinks in steps and rules out options one by one even when you are under time pressure.
  • IT process Management and system analysis and design.
  • Persistency and pro-activity: you will not stop until you have got to the bottom of a problem.
  • Ability to explain complicated technical topics clearly verbally and in writing.
  • Ability to adjust your message to your audience, and organizational sensitivity.
  • Able to distinguish between fundamental matters and secondary ones.
  • Highly organized, planning for activities of the HLC team is essential.
  • Demonstrate a driven approach to continuous learning and development for themselves and the team.
  • Developing HLC sustainable structure and knowledge to cover the business needs.