HR Service Agent

HR Service Agent

Apply for this job
Location
Jeddah (JED site), Saudi Arabia.
Contract type
Full time
Apply for this job

Service Delivery & Operational Excellence

Driving a seamless and coherent employee experience, while safeguarding required efficiency
Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
Documenting inquiries through ticketing and case management solution
Meets defined SLA metrics for providing accurate, consistent and timely services
Perform back-office process execution, high volume transactions and align with WSS where required (if in scope, dependent on role Hire-to-Retire team)
Accountable for completing relevant research to support query resolution
Responsible for executing processes in line with policies and standard operating procedures
Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
Supports ad hoc projects and activities related to People Services