ICT High Level Control Engineer (Application Support)

ICT High Level Control Engineer (Application Support)

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Job area Life Cycle Services Location Istanbul, Turkey. Contract type Full time
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Our company

Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including one of the largest e-commerce leaders providing logistics, payments, hardware, data storage, and media solutions, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.

You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.

To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…

Your position

As ICT High-Level Control Engineer, you will be responsible for all continuous operations of the assigned information technologies infrastructure such as in-house applications, databases, their network, and interactions with various depending systems of Baggage Handling System (BHS) at Istanbul Airport. Your responsibility is to act as Level-1 and Level-2 service desk with the assistance of the Global Service Desk operations. You will follow the ITIL based functional and tactical procedures and the assigned tools during the operations.

As ICT High-Level Control Engineer you will ensure the delivery of the planned preventive maintenance over the systems as well as the problem items and the changes that may require. Furthermore, you enhance the performance of the incident management by constantly updating the knowledge base so that the engineers can quickly resolve incidents.

In this function, you will work in shifts. You will constantly collaborate with Operation Team and Maintenance Team on Shift, other engineers of ICT team, engineers/specialists of Global Service Desk Level-1,2, 3, and 4 to ensure the continuity of their service functions. You will report to the  HLC Team Lead.

Your profile

  • You hold a bachelor degree in computer sciences or electric – electronics, or related other fields
  • You have entry-level knowledge of computer and database technologies like Linux, Windows, Oracle
  • You are familiar with SQL language in database platforms Oracle and / or Microsoft SQL
  • 1 to 3 years of work experience in IT environment (preferable)
  • Preferably you have working knowledge of one or more application servers (WebLogic, etc)
  • Preferably you have good understanding of IT service management practices (ITIL v3/v4)
  • Preferably you have working knowledge of one or more scripting languages (Bash, Python, etc.)
  • You have excellent communication skills, writing and speaking, in the Turkish and the English language
  • You live in Istanbul or willing to move there, within commuting distance of the new airport

Your responsibilities

  • Analyzing & reporting of system performance and undefined behavior and phenomena of the system as well as functional reports and specific flow situations
  • Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholders
  • Continuously monitoring the customer’s BHS environment
  • Help in identifing problems and performing Root Cause Analysis in close collaboration with other IT organizational groups
  • Maintaining and supporting the Incident Management processes
  • Monitoring shift reports and raising problem items when required
  • Analyzing and filtering events that are potential incidents
  • Working on priority 1 and 2 incidents when escalated, resolving them within SLA
  • Triaging all events reported and maintain incident reporting till event is closed
  • Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
  • Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings

Personal skills

  • Initiator and follower on engineering solutions.
  • Strong customer focus
  • A clear communicator, able to communicate at all levels, able to provide clear and concise information to stakeholders and management at all levels
  • Proactive (focus on service improvements)
  • Team player, adaptable and willing to broaden skills outside core skillset, and to develop and mentor other team members
  • Eager to learn. Have the ability to dig into technical problems in its own areas, at the same time to maintain the overview on the system, software, and system behavior
  • Have very good analytical skills and able to think “out-of-the-box”
  • Ability to work under pressure on mission-critical systems
  • Good attention to detail and ability to work to a high standard
  • Good scheduler and performer in highly planned task regime
  • Able and willing to work in shifts