ICT Support Engineer
There are multiple disciplines within ICT to support our internal organization. One of these teams is the ICT Operations and Core Services team. This team consists of the Infrastructure, Workplace, Asset management, Project Management, Collaboration tooling and ICT Service Centre & Repro teams.
In this job you will be working at the ICT Service Centre and be responsible for supporting our internal employees. In this roll the ICT Service Centre supports, together with local ICT contacts, 8400 workplaces around the world. The ICT Service Centre is a skilled services centre responsible for logging and handling of tickets. You will be picking up calls and tickets in the ticket system, you ask the right questions to get to the bottom of the problem and try to resolve it.
As an ICT Support Engineer you are driven to provide the best possible IT customer service. You have a broad knowledge of different subjects which you can use to resolve a variety of tickets, leading from hardware, to Windows and even to application specific issues.
- As ICT Support engineer you analyze and resolve incidents or service requests and contribute to resolving problems while supporting our international Vanderlande colleagues worldwide within regular office hours.
- As Senior member of the team you will also use your knowledge to guide others to resolve tickets and service requests efficiently and try to think of routine tasks to automate together with specialists.
As an ICT Support Engineer you are a teamplayer looking to make our department everyday better. You understand that automation is needed in a fast growing organization and it saves time for the ICT Support team. Your communication skills, both verbal and written, strong for an international company of many different offices around the world with different types of cultures.
- Minimum of 3 years working experience in a similar job.
- Knowledge of FMIS like TOPdesk
- Experience working with Microsoft Office 365, Windows 10 and Active directory
- Knowledge about Powershell, intune, SCCM or similar tooling is beneficial.
- You are social, service oriented, customer friendly and have strong communication skills
- English is the main language being able to read/write/speak Dutch is beneficial.
Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Amazon and Walmart, which seamlessly integrate innovative systems, intelligent software and life-cycle services.
If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.
You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.
To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…
What we offer
In the challenging and responsible position of Scrum Master, you will have the chance to make a significant contribution to the growth and profitability of Vanderlande Industries. Our organisation has been named for several years in a row as ‘Top Employer’ and ‘Best Employer’. We offer a full-time position in an informal and professional working environment with a lot of scope for personal development.
As well as your fixed salary you’ll receive the following secondary benefits:
27 days vacation & 13 ADV (working hours reduction) days
Flexible working hours
Home working facility
Collective pension scheme and insurance facilities for healthcare.
If you want to take on this challenge, apply now by filling in the application form and upload your resume and cover letter.
For more information contact Annelieke van der Poel, Recruiter +31413494599. #LI-AV3