ICT Support Engineer

ICT Support Engineer

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Location
Veghel, Netherlands.
Contract type
Full time
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Department: 

There are multiple disciplines within ICT to support our internal organization. One of these teams is the ICT Operations and Core Services team. This team consists of the Infrastructure, Workplace, Assetmanagement, Project Management, Collaboration tooling and ICT Service Centre & Repro teams.  

 

In this job you will be working at the ICT Service Centre and be responsible for supporting our internal employees. In this roll the ICT Service Centre supports, together with local ICT contacts, 8400 workplaces around the world. The ICT Service Centre is a skilled services centre responsible for logging and handling of tickets. You will be picking up calls and tickets in the ticket system, you ask the right questions to get to the bottom of the problem and try to resolve it.  

 

Job Description: 

As an ICT Support Engineer you are driven to provide the best possible IT customer service. You have a broad understanding of topics related to end-user support your focus will be on network and security related topics. This will result in a variety of tickets, leading from hardware, to Windows and even to application specific issues. But you will help the first line to develop on network related topics like with Firewall, (W)LAN (HP Aruba) and remote access. 

 

Your responsibilities: 

  • As ICT Support engineer you analyze and resolve incidents or service requests and contribute to resolving problems while supporting our international Vanderlande colleagues worldwide within regular office hours. 

  • As Senior member of the team you will also use your knowledge to guide others to resolve tickets and service requests efficiently and try to think of routine tasks to automate together with second line engineers and/or specialists. 

 

Your profile: 

As an ICT Support Engineer you are a team player looking to make our department everyday better. You understand that automation is needed in a fast growing organization and it saves time for the ICT Support team. Your communication skills, both verbal and written, strong for an international company of many different offices around the world with different types of cultures.  

 

Competences: 

  • Minimum of 5 years working experience in a similar job 

  • Knowledge of FMIS like TOP desk 

  • Understanding of campus LAN/Wi-Fi technologies. Preferably knowledge of Aruba switches, access points & Aruba ClearPass. 

  • Understanding of network automation is an advantage. Preferably knowledge of Ansible. 

  • You are social, service oriented, customer friendly and have strong communication skills 

  • English is the main language being able to read/write/speak Dutch is beneficial.  

 

Our company

Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants such as Walmart, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.

You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.

To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

  • On top of your fixed salary, you will receive the following secondary benefits:

  • 40 vacation days (20 statutory days and a flexible budget worth 20 days).

  • Flexible working hours.

  • A hybrid workplace (40% working from home and 60% in the office).

  • Commuting allowance, including full reimbursement of travel by public transport.

  • Working from home allowance.

  • Collective pension scheme and discount on health insurance.

  • On-site company health centers with a gym, physiotherapists and occupational therapists.

  • Vanderlande Academy and training facilities to boost your skills.

  • A variety in Vanderlande Network communities and initiatives.

  • And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your application

If the role of ICT Support Engineer appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Misha Wittkowski) on +31 413 49 3230.

#LI-MW1

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