Assignment type: Internship
Start date: February 2024
Assignment duration: 6 months
Educational Level: Bachelor
Desired study: Business Administration, Information & Communication Technology
Language: Dutch / English
Description of the assignment
The ICT department provides services to the rest of the Vanderlande organization. This various from application related services, workplace services to information security related services or collaboration services.
Many services are described on a low level of abstraction, resulting in a large amount of services. There is a variety in service level agreements, but there are also a number of commonalities between services.
Furthermore our services are not defined based on a customer perspective.
The research question is to investigate how our services can best be structured, to:
Be aligned with internal customer expectations
Be grouped logically, to manage them more efficiently and be easy to understand for the business
Be able to allocate them to the right location in Vanderlande
Relevant quality standards and potential metrics (KPIs)
Description of department
Vanderlande is a growing international organization, that is renowned worldwide for her innovative material handling systems for distribution centers and parcel companies and for baggage handling systems for airports.
As an intern you will be part of our ICT Strategy & Transformation team where you will work together with a Business Architect to get in contact with stakeholders.
The ICT Strategy & Transformation team puts their attention on the rapidly changing world of ICT. They have focus on the ICT Strategy, improvement-roadmap and the ICT operating model.
Following is expected:
Analysis of the current services provided within ICT
What services do we provide?
What criteria could be used to group services?
Interview stakeholders for their challenges regarding the services
In ICT as well as in the business
Make a proposal for restructuring the services to tackle the challenges, with (for example):
Quality standards & KPIs
Knowledge of ICT and service-oriented models is a pre
Do you recognize yourself in this challenging profile? Are you looking for an internship in an organization that has been elected as “Best Employer” for years in a row? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: email@example.com or contact Stef Alferink (Campus Recruiter) by phone: +31 (0)413 – 75 50 87.