Assignment type: Internship
Start date: February 2024
Assignment duration: 5 months
Educational Level: Associate degree / Bachelor
Desired Study: IT related
Language: Dutch / English
At Vanderlande, we are at the edge of innovation in the field of service and support for our customers in the EU/APAC regions. We take pride in developing cutting-edge web-based tools that are integral to our daily operations. These tools play a pivotal role in enhancing our customer service and ensuring the seamless functioning of our 24/7 shifts. To give you a clearer picture, here are a few key examples of the tools we utilize:
Customer-Specific Document References: We rely on these tools to access and refer to customer-specific documents efficiently. These documents are crucial for maintaining the high-quality standards that Vanderlande is known for. Shift Handover Management: Our 24/7 operations require smooth transitions between shifts. The tools help us determine what issues are urgent and require immediate attention, and what tasks can be prioritized or deferred to the next shift. Product Service Status: Understanding the status of the products we handle is of utmost importance. These tools provide real-time updates on the current status of products within Vanderlande, enabling us to offer the best possible support to our clients. Skill Matrix: Tool which has been developed to have a good insight on everybody his/hers hard skills within the Service Desk EU/APAX
Your primary focus will be on the systematic documentation and structured understanding of these tools. These tools are the backbone of our daily support operations, ensuring the efficiency and effectiveness of our services. In summary, this internship is a golden opportunity for aspiring IT professionals to kickstart their careers.
You will work on standardizing and improving five active tools (MS IIS, PHP, bootstrap, MS SQL Server), all built on the same framework but with minor variations. Your task is to provide recommendations, a design document, and procedural insights, including structure, software versions, installation guidelines, and user instructions for our internal teams.
You will be a valuable member of the Service Desk EU/APAC, a globally active service organization that caters to our customers in the Airports, Warehousing, and Parcel business units. Service Desk teams collaborate across the world to ensure that our systems are available 24/7 for our customers' use. In addition to our traditional service delivery, aligned with ITIL principles (Incident, Problem & Change Management), we are committed to evolving into a true business partner for our customers. We are actively seeking talented individuals to join us on this journey.
As part of your role, you will be integrated into the 3rd line PLC team, which comprises 13 OT Support Experts, and you'll work across all three market segments. Additionally, there may be opportunities for you to plan site visits to one of our customer systems, allowing you to gain a deeper understanding of the department's field of work.
- Proficiency in documenting tooling.
- Knowledge of web-based tools to provide recommendations.
- Strong team player.
- Ability to write English documentation.
- Familiarity with the tool's technologies: PHP, HTML, JS, CSS, MSSQL, Microsoft IIS webserver, and experience with the Bootstrap framework, preferably gained during your educational program.
Do you recognize yourself in this challenging profile? And are you looking for an internship/graduation assignment in an organization that has been elected as “Best Employer” for years in a row? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: email@example.com or Stef Alferink (Campus Recruiter) by phone: +31 413 755 087