Vanderlande, a global leader in logistics automation with more than 9,000 employees worldwide. Our market-leading baggage handling systems and passenger solutions are active in more than 600 airports. We are also the first choice for many of the largest global e-commerce players and retailers in food, fashion, and general merchandise, dispatching billions of products every day. In addition, more than 52 million parcels are sorted by our systems every day. Come join us and take the next step in your career!
Provide assistance to IT incidents, changes, and other requests generated in Vanderlande’s client industrial automation facilities, and additionally participate in improvements, preventive measures, and other service products.
TASKS & RESPONSIBILITIES
AREA 1: Incident Management
Provide specialized technical support for incidents and problems in the facilities. Management and follow-up of incidents and problems: coordination of actions with partners and other Vanderlande technical support groups and reporting to the client. Technical and management leadership in certain technological specialties, being a reference in them for the team in terms of advanced problem analysis, improvement management, and consulting for design, training for the rest of the team as well as clients, documentation of know-how, etc…
AREA 2. Other Services
Perform preventive maintenance visits both in person and remotely. Training courses for clients and Service Desk colleagues Participate in the development of new tools and products to improve the diagnostics of the facilities, etc Generate opportunities of value for the client as well as business for Vanderlande (process improvements, performance and system availability improvements, spare parts management, etc…), during maintenance visits or other contacts with the client. Participation in the execution and management of the same. AREA 3. Client Management
Generate a good image of Vanderlande through management, treatment, and interaction with the client. AREA 4: Process Monitoring and Continuous Improvement
- Technical Engineering or Higher Degree in Computer Science, Telecommunications, or similar
- Valuable experience with SQLServer/Oracle Databases. Experience with IT hardware (physical and virtualized servers with VMWARE, managed switches, disk cabinets…). Valuable development or software inspection in .Net and Angular.
- Valuable experience as customer technical service, preferably in industrial automation industry
COMPETENCIES AND SKILLS
- English and Spanish High Level (must)
- Customer orientation
- Teamwork and support orientation
- Analytical capacity
- Pedagogical capacity
- Task self-management
We are looking forward meeting you!