IT Service Delivery Manager

IT Service Delivery Manager

Apply for this job
Job area Corporate functions Location Veghel, Netherlands. Contract type Full time
Apply for this job

Your department

The business unit Airports and Parcel Systems (APS) is responsible for sales and execution of systems and services for our airports and parcel customers. Our product and service portfolio ranges from baggage handling and parcel equipment (mechanical and electromechanical) to IT  hardware, middleware and software solutions including IT Services.
 

With our product and service knowledge we are positioning ourselves as THE service and technical integrator for our customers. Because of this strong link to the operations of our customer we are an important business enabler for their business processes.

Our customers are increasingly recognizing the importance of IT services. Our baggage handling and parcel/postal  solutions are continuously evolving in size and complexity, increasingly productized and become more modular. Also on the level of IT software, hardware and middleware, which leads to a growing importance of our IT services.

Your position

In partnership with one of the leading global Parcel customers we have developed an unique solution to connect automated and manual sortation equipment with backend systems. This solution is mission-critical to our customer’s operations and connects daily more than 500 sites around the globe. DevOps and the latest technology is used for developing these solutions.

As a next step we are setting-up a dedicated team of around 15 FTE to support and operate the solutions during the entire lifecycle and responsible for the design and delivery of features  as part of changing and updated requirements. You will be responsible for IT Service Delivery Management (including HR) and have a budget responsibility.

Your role

As IT Service Delivery Manager you will interact with various internal and external stakeholders on multiple levels. The goal is to build and maintain a positive relationship with the customer. This by identifying customer needs and overseeing service delivery within the business context together with an international a multidisciplinary team.

Your day to day activities will therefore be dynamic, amongst others you take care of:

  • Manage, govern and coordinate service delivery

  • Manage, govern and coordinate the continuous development & maintenance of the software solution

  • Manage a multidisciplinary, global and partly remote team (direct reports as well as other team members involved);

  • Take ownership of service processes including interfaces to other important stakeholders;

  • Set-up new services, extend service delivery activities and transition/ relocate services to other geographic areas;

  • Actively support on (major) incidents, problems, changes and manage the lifecycle of the solution;

  • Service performance monitoring and reporting including contractual customer meetings, manage risk, issue and expectations;

  • Continuously improve the performance of our IT Service Delivery activities based on a structured roadmap.

  • Identify customer needs and opportunities whereby you continuously improve the relationship and contract with our customer. 

Your profile

As IT Service Delivery Manager you are a team player with a positive and energetic attitude. This results into good work ethic with a strong customer focus with an ambitious drive for continuous improvements.

  • You are an excellent communicator who can develop long term business relationships and/or networks; You are a natural leader combining your “soft” and “hard” skills to achieve results;

  • Commercially savvy, understand and able to manage contracts, risks, drive to identify and pursue opportunities;

  • Ability to balance short and long term objectives, mature sparring partner on a senior and executive level at both customer as well as internal;

  • You perform well under pressure (escalations, major incidents), set priorities and manage time effectively;

  • You have finished at minimum (and preferably relevant) bachelor degree;

  • You have excellent communication skills in English (written and verbal);

  • Knowledge of Agile and DevOps methodic and  IT Service Management processes ( ITIL )  on intermediate level.

  • You have minimum 10 years of working experience and at least 5 years of relevant IT project or service management experience within business-critical IT environments (no IT workplace/office automation); preferably client facing towards an external customer;

  • You are experienced in managing  software development and operations within a DevOps environment;

  • Living in or within commuting distance to Amsterdam area, willing to travel frequently to our headquarters in Veghel and to a less extent European/ Global travel.

If the role of IT Service Delivery Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Michelle van der Schoot (Senior Recruiter) on +31 413 495 288.

#LI-MVDS

More ICT jobs

IT Planner / Service Coordinator (m/w/d) Systemintegr...

Dortmund, Germany. Ja, wir sind schon echte „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...
View this job

IT Engineer (m/w/d) Customer Support

Dortmund, Germany. Ja, wir sind schon echte „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...
View this job

IT Engineer (m/w/d) Customer Support

Dortmund, Germany. Ja, wir sind schon echte „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...
View this job

Application Support Specialist (m/w/d)

Siegen, Germany. Ja, wir sind schon echte „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...
View this job

SharePoint Developer – C# & ASP.net

Pune I, India. Tasks & responsibilities ·         Monitoring and maintaining interfaces. ·         Developing and testing interfaces with current technologies ·         Supporting the IT...
View this job

IT-Projektleiter (m/w/d) / IT-Project Leader (m/f/d)

, Germany; Netherlands. Ja, wir sind schon echte „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...
View this job

Product Owner Cyber Security Services

Veghel, Netherlands. Will you be playing an important role in improving the cyber security of our customer solutions? We are looking for...
View this job

IT Lead Engineer (m/w/d) ICT

, Germany; Netherlands. Ja, wir sind schon echte „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...
View this job

IT Project Engineer (m/f/d)

, Germany; Netherlands. Ja, wir sind schon echte „Wow-Maniacs“. Weil wir aus dem Stand heraus Großes schaffen, im Kopf beweglich bleiben und immer...
View this job

IT Engineer

Pune I, India. Mandatory Skills: Excellent Oral and written communication skills. Monitor the support cases regularly to ensure the cases are closed as...
View this job

IT Technical Architect

Veghel, Netherlands. IT Technical Architect Your responsibilities You will be part of the ICT Projects department, which is responsible for implementing and...
View this job

IT Project Engineer I

Pune I, India. Mandatory Skills: Excellent Oral and written communication skills Experience with IT Project deliveries & technical guidance of teams. Good understanding...
View this job

IT Project Engineer I

Pune I, India. Mandatory Skills: Excellent Oral and written communication skills Experience with IT Project deliveries & technical guidance of teams. Good understanding...
View this job

IT Team Lead

Pune I, India. Mandatory Skills: Excellent Oral and written communication skills Experience with IT Project deliveries & technical guidance of teams. Good understanding...
View this job

IT Specialist I

Pune I, India. Mandatory Skills: Excellent Oral and written communication skills Experience with IT Project deliveries & technical guidance of teams. Good understanding...
View this job

IT Engineer I

Pune I, India. Mandatory Skills: Excellent Oral and written communication skills Experience with IT Project deliveries & technical guidance of teams. Good understanding...
View this job

IT Engineer I

Pune I, India. Mandatory Skills: Excellent Oral and written communication skills Experience with IT Project deliveries & technical guidance of teams. Good understanding...
View this job

Application manager ALM

Veghel, Netherlands. An application manager ALM (Application Lifecycle Management) within the WIS team has as its key task to ensure the delivery...
View this job

Master Data Specialist

Veghel, Netherlands. Your position As Product Data Management (PDM) Specialist your key objective is to be the subject matter expert within the...
View this job

Senior IT Specialist

Veghel, Netherlands. Your challenge Rapid growth of the last few years has put a strain on our core systems. Additionally, cloud and...
View this job

Application Consultant Finance

Veghel, Netherlands. Application Consultant Finance Vanderlande is a rapidly changing organization and within this rapidly changing environment Technology tops the strategic agendas....
View this job

Service Manager Software Engineering

Veghel, Netherlands. A Service manager software engineering within the WIS team has as its key task to be the connecting element between...
View this job

OP5 / Monitoring Specialist

Pune I, India.
View this job

Backup Specialist – VEEAM

Pune I, India. Mandatory Skills: Excellent Oral and written communication skills Good understanding of cloud concepts. Experience with Azure cloud desired. Expert knowledge...
View this job

Service Help Desk Coordinator

London, United Kingdom. Title:  APS – Service Help Desk Coordinator Reports to:  Service Account Manager Context: Vanderlande is the global market leader in...
View this job

Business Architect Supply & Manufacturing

Veghel, Netherlands. Business Architect – Supply Does designing and improving processes, tooling, organization energize you? Do you have an eye for design...
View this job

Business Architect Young Professional

Veghel, Netherlands. Business Architect Young Professional Introduction A big challenge for a fast-growing organization on a global level is to make sure...
View this job

Projects IT Infrastructure Engineer

London, United Kingdom. Role Profile Title:  Infrastructure Engineer Reports to:  Integration Manager Context: Vanderlande is the global market leader in baggage handling systems...
View this job

Application Manager CRM

Veghel, Netherlands. Dynamics CRM application manager Are you interested in optimizing the sales process of an international organization? Do you like to...
View this job

ICT Support Engineer

Veghel, Netherlands. CT Support Engineer Department: There are multiple disciplines within ICT to support our internal organization. One of these teams is...
View this job

Change Planner

London, United Kingdom. Job Title Change Planner Job Description Role Profile: Change Planner Reports to: IT Change Team Leader Context:Vanderlande is the global...
View this job

IT HLC Engineer

Jeddah (JED site), Saudi Arabia. Introduction Vanderlande as one of the top international suppliers of airport, warehouse and parcel logistics have an opportunity for an...
View this job

Senior Data Analyst

London, United Kingdom. Role Profile Title:  Senior Analyst Reports to:  Value & Analytics Office – Service Manager Context: This role operates in a...
View this job

VIBES Specialist (VSS)

Orlando, United States of America. Work with customers and colleagues to guide daily operations using high-level controls software.  Acts as a single point of contact...
View this job

IT Assistant I

Pune I, India.
View this job

Graduation: Development of a domain specific language...

Veghel, Netherlands. One of the goals of Vanderlande is to transform from an engineer-to-order company into a market-driven, platform and configure-to-order based...
View this job

Internship: Translate business needs into IT solutions

Veghel, Netherlands. Based on a use case problem we expect the student to provide a description of the solution that could be...
View this job