IT Service Delivery manager

IT Service Delivery manager

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Veghel, Netherlands.
Contract type
Full time
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Your Department

Within Vanderlande, the Customer Centre Warehousing Solutions International (CC WS INT) is active throughout the world, you are part of the IT Services department. The department consists of IT service consultancy, IT architecture, IT project management and IT service management who work together to make sure IT systems and services are fit-for-purpose and available around the clock for our customers to use.

Our customers are increasingly recognizing the importance of IT services throughout the life cycle of a system. Our Material handling solutions are evolving in size and complexity, increasingly productized and become more modular on all levels (equipment, software and IT hardware), which leads to a growing importance of our IT services.

Your position
You will be responsible for all IT service solutioning and delivery management activities for a selection of our customers (typically 2-5 customers; depending on size and complexity).

You work closely together with the Service contract manager, who is budget responsible for a service contract. In collaboration with potential onsite and remote teams (both 3rd party and Vanderlande support groups) you will ensure the delivery of day to day operations, supporting the end to end life cycle of IT services for production and test systems which are mission critical for your customers (eg Warehouse management and controls systems, software functional module controllers, Servers, Clients, Databases, PLCs, IPC’s and critical customer and 3d party interfaces).

Your day to day activities will consist out of:

  • Delivery of IT services for the customers in your portfolio

  • manage all internal and external stakeholders and departments, manage risk, issue and expectations

  • corrective support on (major) incidents, problems, changes and manage the lifecycle of the IT Systems

  • drive service and systems improvements and identify improvement opportunities for our customers

  • Support sales in winning new projects

You are not afraid to stand up and back your own ideas. Your commitment to a seamless customer experience is what drives you!

Your profile
As IT Service Delivery Manager you are a team player with a positive, energetic attitude and work ethic and have a strong customer focus with an ambitious drive for continuous improvements.

  • You are a excellent communicator who can develop long term business relationships and/or networks, combining your “soft” and “hard” skills to achieve results without having the hierarchical responsibility for the teams;

  • Commercially aware, understand and able to manage risks, drive to identify and pursue opportunities;

  • You perform well under pressure (escalations, major incidents), set priorities and manage time effectively;

  • You have finished at minimum (and preferably relevant) bachelor degree;

  • You have good communication skills in English (written and verbal)

  • You have at least 3 years of relevant IT project or service management experience within business-critical IT environments (no IT workplace/office automation); preferably client facing towards an external customer

  • Knowledge of IT Service Management processes (ITIL, BISL, ASL or other) preferably on Intermediate level and software development knowledge is preferred;

  • Ability to travel 5%

Our offer

We offer you the opportunity to learn new things and develop your personal skills, while working with remote team members. You get to see the world and meet other cultures, as you will travel towards the projects your Supervisors and Site Managers are working on.

Our company has been named for several years in a row as 'Top Employer' and 'Best Employer'.

We offer a full-time position in an informal and professional working environment with a lot of scope for personal development.

As well as your fixed salary you'll receive the following secondary benefits:

  • 27 days vacation & 13 ADV (working hours reduction) days

  • Flexible working hours

  • Training facilities

  • Travel expenses

  • Collective pension scheme and insurance facilities for healthcare, car, WGA (Return to Work Scheme for the Partially Disabled) etc.

Our company
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career. This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).

If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit

If you want to take on this demanding challenge in a dynamic environment, apply now by filling in the application form and upload your resume and motivation letter. For more information contact Jasper Pijnenburg, Recruiter
 +31 413 49 44 08

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