IT Service Improvement Manager

IT Service Improvement Manager

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Veghel, Netherlands.
Contract type
Full time
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Our company

Vanderlande is the global market leader for future-proof logistic process automation at airports and in the parcel market. Furthermore, we are also a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software and life-cycle services. 


At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement. 

Your Department

With around 30% of business volume, service activities play an important role within Vanderlande. Our service organization consists of more than 1.600 employees who work together every day to make sure that all of our customers worldwide can improve their business.

The Service Concepting & Improvement department in Business Unit APS (Airports & Parcel Solutions) focusses on the service development of the Airports & Parcel segments throughout the region Northern Europe and Middle East and has a supporting function to other customer centers globally. Our department covers multiple disciplines such as Asset & Logistics management, IT services and Sales Engineering.

In order to accommodate anticipated growth and to prepare for future success, we are looking for a IT Service Improvement Manager to strengthen our team.

The role

The IT Service Improvement Manager provides leadership and direction to the development and improvement of all IT Service capabilities within CC NEME and BU APS. He or she provides support, guidance and direction to the  (site-based) service operations teams in order to achieve "World Class" IT services for our support and site-based contracts.

Main tasks and responsibilities

  • Positioning:
    • Be the ‘go-to-person’ for IT Services related questions. Both commercial as operational .
    • Is a mature sparring partner of senior management and has a cross departmental perspective.
    • Act as a liaison between internal Service Desks and Service Management building a customer focus and customer first mindset.
    • Provide IT leadership and direction to site-based service teams to become every day better in IT Service delivery.       
  • Development:
    • Define and Manage ‘Strategic Programs’ in the field of IT Services (e.g,. organizational development,  business development programs).
    • Drives the continuous improvement of tooling and capabilities to sell and deliver IT Services.
    • Prepare Service Operations on new IT Solutions and Services. Support Pilots.
  • Customer facing support:
    • Identify business opportunities in the field of 'software as a service' and acts upon them.
    • Be a Subject Matter Expert in internal and customer workshops to identify service requirements.
    • Support service take-over and service implementation for Major projects and Key Accounts.
    • Support Sr Management and manage high profile escalations with possible reputational damage.

Your profile

  • You are an excellent communicator who can develop long term business relationships and/or networks, combining your “soft” and “hard” skills to achieve results without having the hierarchical responsibility for the teams;
  • Commercially aware, understand and able to manage risks, drive to identify and pursue opportunities;
  • You have finished at minimum (and preferably relevant) bachelor degree;
  • You have good communication skills in English (written and verbal)
  • IT project or service management experience within business-critical IT environments
  • Knowledge of IT Service Management processes (ITIL, BISL, ASL or other) preferably on Intermediate level and software development knowledge is preferred.


Our offer

This position offers a competitive salary range of €5.400 to €6900 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.   


On top of your fixed salaryyou’ll receive the following secondary benefits:​

  • 40 vacation days (20 statutory days and a flexible budget worth 20 days).​ 

  • Flexible working hours.​ 

  • A hybrid workplace (40% working from home and 60% in the office).​ 

  • Commuting allowance, including full reimbursement of travel by public transport.​ 

  • Working from home allowance.​ 

  • Collective pension scheme and discount on additional health insurance.​ 

  • On-site company health centres with a gym, physiotherapists and occupational therapists.​ 

  • Vanderlande Academy and training facilities to boost your skills.​ 

  • A variety in Vanderlande Network communities and initiatives.​ 

  • And a great company restaurant and coffee bar with barista. 

Diversity & Inclusion Disclaimer

Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your application

If the role of IT Service Improvement Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Jasper Pijnenburg, Recruiter on +31 413 49 44 08 .

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