Are you ready to shape the future of service excellence? Vanderlande, a global leader in innovative logistics solutions, is looking for an experienced IT Service Improvement Manager to join our dynamic team. In this key role, you'll have the opportunity to lead the development and enhancement of IT services, driving cutting-edge solutions that help our customers grow and innovate.
As the IT Service Improvement Manager, you will be the driving force behind delivering world-class IT services across our operations, raising the bar and making a real impact on the success of our global customers. If you're passionate about delivering top-quality IT services and ready to play a pivotal role in our growth, we offer you the chance to shine and make a difference in a forward-thinking and ambitious company. Join us and help push the boundaries of service excellence!
Responsibilities
With around 30% of business volume, service activities play an important role within Vanderlande. Our service organization consists of more than 1.600 employees who work together every day to make sure that all of our customers worldwide can improve their business.
The Service Excellence department in Business Unit APS (Airports & Parcel Solutions) focusses on the service development of the Airports & Parcel segments throughout the region Europe, Middle East and Latin America has a supporting function to other customer centers globally. Our department covers multiple disciplines such as Asset & Logistics management, IT and Digital services and Sales Engineering.
Main tasks and responsibilities:
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Development:
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Define and Manage ‘Strategic Programs’ in the field of IT Services (e.g. business development programs, leading development of new IT Service solutions and organizational development).
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Drives the continuous improvement of tooling and capabilities to sell and deliver IT Services.
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Prepare Service Operations on new IT Solutions and Services. Support Pilots.
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Customer facing support:
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Identify business opportunities in the field of 'software as a service' and acts upon them.
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Be a Subject Matter Expert in internal and customer workshops to identify service requirements.
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Support service take-over and service implementation for Major projects and Key Accounts.
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Support Sr Management and manage high profile escalations with possible reputational damage.
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Positioning:
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Be the ‘go-to-person’ for IT Services related questions. Both commercial as operational .
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Is a mature sparring partner of senior management and has a cross departmental perspective.
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Act as a liaison between internal Service Desks and Service Management building a customer focus and customer first mindset.
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Provide IT leadership and direction to site-based service teams to become every day better in IT Service delivery.
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Your profile
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You are an excellent communicator who can develop long term business relationships and/or networks – both internally and with customers, combining your “soft” and “hard” skills to achieve results without having the hierarchical responsibility for the teams;
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Commercially aware, understand and able to manage risks, drive to identify and pursue opportunities;
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You have finished at minimum (and preferably relevant) bachelor degree;
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You have good communication skills in English (written and verbal)
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IT project or service management experience within business-critical IT environments
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Knowledge of IT Service Management processes (ITIL, BISL, ASL or other) preferably on Intermediate level, software development and cyber security service knowledge is preferred;
What do we offer
In the challenging and responsible position of [position name], you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of €5.300,00 to €7.100,00 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary you’ll receive the following secondary benefits:
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40 vacation days (20 statutory days and a flexible budget worth 20 days).
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Flexible working hours.
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A hybrid workplace (40% working from home and 60% in the office).
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A Health & Wellbeing budget worth €300,- per calendar year.
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Commuting allowance, including full reimbursement of travel by public transport.
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Working from home allowance.
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Collective pension scheme and discount on additional health insurance.
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On-site company health centres with a gym, physiotherapists and occupational therapists.
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Vanderlande Academy and training facilities to boost your skills.
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A variety in Vanderlande Network communities and initiatives.
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And a great company restaurant and coffee bar with barista.
Our company
Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including one of the largest e-commerce leaders providing logistics, payments, hardware, data storage, and media solutions, which seamlessly integrate innovative systems, intelligent software and life-cycle services.
If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.
You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.
To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…
Your application
If the role of IT Service Improvement Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Jordi Castells at jordi.castells@vanderlande.com
Diversity & Inclusion Disclaimer
Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.