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IT Software Support Engineer

IT Software Support Engineer

Job area Corporate functions Location Marietta (Atlanta), United States of America. Contract type Full time

As an IT Software Support Engineer, you will be the liaison between the Engineering Support Office (ESO) and end users of the Engineering Suite of Tools (ESoT) in-house software.  This software package is used by Layout and Mechanical Engineers to design a system from layout to specifications in AutoCAD. 

 

The goal of the IT Software Support Engineer is to assess the needs of end users, determine the changes required to ESoT to meet that needs, and gather all information needed for Content Builders to implement the changes.  Additionally, the IT Software Support Engineer is required to test and verify all changes made to the ESoT libraries He or she will ensure that changes and new developments are implemented correctly, accurately, and function as desired by end users.   

 

The IT Software Support Engineer is also an important sparring partner for the software architects of the engineering tools. He or she knows the wishes and demands of the engineer departments thoroughly and will provide valuable input for improving the tool.  

  

A lot of knowledge regarding the tool and the way of working is to be gained in the first year. You will be mainly be focusing on gathering feedback from end users, coming up with a solution to resolve their issues, as well as providing support/training of the ESoT software to end users. 

 

Additional responsibilities include: 

  • Providing 1st line technical support for ESoT end users 

  • Submitting Jira tickets 

  • Investigate user issues to determine cause and identify possible solutions 

  • Provide end users with basic/advanced ESoT training 

  • Become familiar with all US Airports equipment 

 

Required Education and Experience:  

 

Bachelor's degree in engineering or engineering technology, OR 

2+ years’ experience in customer service-related field. 

 

Essential Functions (Job Duties and Responsibilities): 

  • Designing and creating new blocks based on product documentation and input from the engineering departments. 

  • Maintaining existing building blocks. 

  • Supporting other IT Content Engineers to implement (changes in) the building blocks; Teamwork! 

  • Support and training of end users in the use of the building block libraries. 

  • Consulting with the architects of the software development team on new opportunities and requirements of end users. 

 

Preferred Qualifications: 

 

  • Able to translate customer requirements into improvement plans 

  • Ability to independently and collaboratively develop solutions 

  • Meticulous 

  • Fast learner 

  • Analytical and structured 

  • Communicative and proactive 

  • Knowledge of the metric system 

  • Knowledge of Microsoft Office Suite 

 

Knowledge-Skills-Abilities (Competencies): 

 

  • Can communicate effectively with other departments (layout, mechanical, controls). 

  • Excellent interpersonal, verbal and written skills 

  • Creative problem-solving skills 

  • Self-motivated 

  • Detail Oriented  

  • Analytical and structured  

  • Proactive  

  • Good communication skills   

  • Ability to multitask   

 

Position Type/Expected Hours of Work: 

 

This is a full-time position, Monday through Friday, 8:00 a.m. to 5 p.m. 

 

 

Travel: 

 

This position does not require travel. 

 

Supervisory Responsibility: 

 

This position has no supervisory responsibilities 

 

Work Environment and Physical Demands: 

 

The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job.  

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

 

While performing the duties of this job, the employee is regularly required to talk and hear. This position is requires sitting/standing in front of a computer in a stationary position for majority of the work-day. This position needs to occasionally move about inside the office to access office machinery (printers, etc.), Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. 

 

Other Duties: 

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-JJ1

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