IT Specialist I

Position Name:  IT Specialist I – GSD.

Mandatory Skills:

• Excellent Oral and written communication skills
• Experience with IT Project deliveries & technical guidance of teams.
• Good understanding of cloud concepts. Experience with Azure cloud desired.
• Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other.
• Good knowledge on setup and troubleshooting of container technologies is a must.
• CKA and DCA certifications would be desired.
• Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10) (MCSA & RHCSA certifications)
• Sound Knowledge of Virtualization, VMware ESXi 7 & above (VCP certification preferred) and storage technologies.
• Specific experience with Nagios OP5mon would be an added advantage. Experience with other IT monitoring tools would also help.
• Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage.

Secondary Skills:

• Knowledge of Networks & Cisco technologies would be an added advantage.
• Experience with VEEAM or other backup products.

Primary Roles & Responsibility:

• Monitoring health of Datacenters worldwide & taking corrective actions.
• Support virtualization & network related topics.
• Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support.
• Monitoring and maintaining local inventory of hardware & Software.
• Experience in a fast pace 24X7 environment, need good time management, solid communication skills, and quick response.
• Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills.
• Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus.
• Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.
• Strong knowledge of standard hardware & software configurations, Storage and Computing preferred.
• Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• ITIL or other IT service management certifications are a plus.
• OEMs certifications like VCP, CKA, DCA are desired.