IT System Controls Specialist (LLC)
Position summary:
As an IT Systems Controls Specialist (software focused) for Vanderlande, you will analyze and assist in servicing baggage handling system controls software. You are responsible for helping the operation and maintenance team find and resolve system issues, researching solutions, and proposing changes to the system. You will have frequent contacts with customers, internal organization members and suppliers.
Essential Functions (Job Duties and Responsibilities):
- Identify problems and perform root cause analysis of upper-level control software of Vanderlande baggage handling system, in close collaboration with other teams.
- Review system and application logs to trace issues and gather information for analysis.
- Develop and maintain customer specific validation test processes and reports for change control log.
- Continuously monitor IT infrastructure, application, and material handling application environment.
- Triage all events reported and maintain incident reports.
- Plan and deliver preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
Required Education:
- Bachelor’s degree in computer science, engineering, information technology, information systems, or a related field of study.
- Preferably you have a good understanding of IT service management practices as prescribed in the Information Technology Infrastructure Library
Preferred Qualifications:
- Previous support or implementation in supply chain or material handling
- Working knowledge of network troubleshooting techniques and tools
- Good understanding of business processes in a technical environment
- Understanding of material handling systems
- Experience in Windows Server technology services and Linux system administration
- Familiar with SQL language in Oracle database platforms
- Preferably you have working knowledge of one or more application servers (i.e., WebLogic)
Personal Skills
- Strong customer focus
- Able to clearly communicate at all levels and able to provide clear and concise information to customer and management
- Proactively focus on service improvements
- Eager to learn with ability to dig into technical problems. Maintain an overview of hardware, software, and system behavior.
- Strong analytical skills
Ability to work under pressure on mission-critical systems