IT Team Lead

IT Team Lead

Job area Corporate functions Location Pune I, India. Contract type Full time

Mandatory Skills:

  • Excellent Oral and written communication skills
  • Experience with IT Project deliveries & technical guidance of teams.
  • Good understanding of cloud concepts. Experience with Azure cloud desired.
  • Knowledge of end to end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must.
  • Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10) (MCSA & RHCSA certifications)
  • Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification preferred) and storage technologies.
  • Specific experience with Nagios OP5mon would be an added advantage. Experience with other IT monitoring tools would also help.
  • Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage.

Secondary Skills:

Knowledge of Networks & Cisco technologies would be an added advantage.

Experience with VEEAM or other backup products.

Primary Roles & Responsibility:

  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Assists management with hiring processes and new team member training
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicates deadlines and goals to team members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Conducts team meetings to update members on best practices and continuing expectations
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards

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