(Junior) Service Contract Manager Nordic

(Junior) Service Contract Manager Nordic

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Location
Oslo Office, Norway.
Contract type
Full time
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As (Junior) Service Contract Manager Nordic you will be responsible for managing multiple customer service contracts in our parcel and airports market segment in the Nordic region. You are the sparring partner of our customers with the goal to improve our customers competitive positions. With this customer contact, you should be able to identify and generate opportunities beneficial for both the customer and Vanderlande.

Your department

The department APS (Airport and Parcel Solutions) is responsible for a very significant part of Vanderlande’s total income and is expected to grow strongly for the next years. Service operations is part of the APS department and is internationally servicing  our  client’s parcel- and baggage systems in the Parcel and Airports Market segment. Alongside the traditional life cycle services such as maintenance, spare parts and retrofits, we are also developing ourselves as a business partner for our customers, data-driven with more and more intelligent and future-proof solutions. That’s why we are looking for you, talented people to help us!

Your main tasks will be:

  • Implementing, managing, analysing and optimising service contracts;

  • Day to day operations management of the service contracts;

  • Actively support on site incidents and investigate root-cause problems ;

  • Translate problems into changes and manage the lifecycle of the solution;

  • Translate clients wishes into propositions;

  • Identify and generate  new opportunities based on the full scope of our service products at our current customer base; 

  • Acting as the client's representative within the internal organisation;

  • Being responsible for an operational tactical plan for your customers and its implementation, together with various team members;

  • Coordination and monitoring of service suppliers who deliver services to our customer against a cost effective budget;

  • Setting up and discuss with our customer the investment cycle using a life-cycle plan tailored to the customer's business and their future needs;

  • Ensuring a seamless transition from project phase to the service organisation by ensuring operational readiness;

  • Leadership in customer satisfaction;

  • Design and development of contract management processes and implementation of these processes within the organisation;

  • Member of the sales team being responsible for preparing and creating service contracts.

Your profile

As (Junior) Service Contract Manager you will be in frequent contact with both internal and external customers building up long-term relationships. It is essential that you have good communication skills so you understand and translate the client and Vanderlande's operational processes. You also have good negotiation skills and are able to convince others to do what is best for our customers.

  • You have a Bachelor or Master degree. Preferably in Industrial Engineering or  equivalent. A Master degree is a pre. We are open to junior profile as well as candidates with a few years of relevant working experience (preferably in a logistics and/or technical working environment);

  • Hands-on mentality not afraid to take content deep-dive;

  • Continuous improvement DNA;

  • Strong analytical skills;

  • Ability of profound contract understanding is a pre;

  • You act as an entrepreneur in our international environment;

  • Good command of local language and English;

  • Living in the Nordic;

  • Willing to travel abroad (30%).

Contact

If the challenging profile appeals to you, apply now by filling in the application form and uploading your CV and cover letter. For more information, please contact Johanna Stenholm (HR Advisor Nordics) via johanna.stenholm@vanderlande.com.