Lead Engineer IT & Controls

Lead Engineer IT & Controls

Job area Life Cycle Services Location Veghel, Netherlands. Contract type Full time

Industrial Automation for key customers requires a new generation of technicians with strong communication skills to address the ever-changing operational technology (OT) in the production environment together with our internal organization and key customers. So are you looking for a new challenges and are you able to take the lead during technical challenges? Then we are looking for you!

Your department

Global Services is responsible for the development and implementation of Life-Cycle Services to our systems worldwide. With a growing share of around 20% of total sales, the service business has developed into a key part of the core business of Vanderlande. The Controls Service Desk is part of the Global Service organization. The primary task is to support (24/7) the Operational and Informational systems of customers within our three market segments. Our Global Service Desk is a service organization that operates internationally, with the task of supporting customers and local service staff by analyzing problems and advising on controls-related matters.

Your position

As a Lead Engineer IT & Controls you are challenged to be one of the technical experts within the Global Service Desk. Together with your colleagues you are responsible for providing operational excellence support and you:

  • Lead daily technical operations with a team of Technical Support Engineers;

  • Ensure that you and your colleagues have the resources and processes available to be successful and sustained

  • Provide mentorship and technical direction to the team to deliver on company goals and objectives and improve opportunity, such as response time and resolve time objectives

  • Directly provide and ensure appropriate technical training and mentoring

  • Assist your team in solving customer issues, prioritize issues, negotiate customer priorities, and set expectations

  • Build positive relationships with internal colleagues and customers
     

Technically you support your peers with analyzing the cause of the incident and coming up with customer-specific solutions to prevent reoccurrences and minimizes the impact of incidents that cannot be prevented (problem management). You'll then prepare, implement and test the agreed changes and implement a permanent solution (change management). This requires great communications skills because you take the lead during this processes and you are the first point of contact towards our key-customer. And they expect excellent services!

You take the responsibility for the operational coordination between the different service desk departments, the internal organization and the customer to facilitate a timely resolution

  • You are able to set the right priorities to create the final technical solution based on the internal findings and customer needs

  • You work in an innovative company and therefore you participate actively in the development and implementation of improvements (technology, processes, tooling and people), also on a tactical level within the organisation.

Your profile

  • You have a bachelor and/or master degree in a technical subject e.g. Controls, Mechatronics, Electrical Engineering, Software or Industrial Automation

  • You have at least 4 years relevant working experience as a Technical Authority in an international environment

  • You have relevant working experience in the Controls / Automation area

  • Knowledge of field buses e.g. PROFINET, ASi and networks

  • You have a strong service mindset and are able to thoroughly debug and analyze problems

  • You are eager to learn and have the ability to continuously improve the technology, processes, yourself and the less experienced engineers in the team

  • You are familiar with and have qualitative / processes knowledge (ITIL)

  • Willing to travel around the world up to about 15% of your time

Our company
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career. This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).

If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com

Contact
If the challenging profile of Lead Engineer IT & Controls appeals to you, apply now by filling in the application form and uploading you CV and cover letter. For more information about this vacancy, please contact Mirre Sengers, Senior Recruiter (+31 413 493 279)

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