Level 3 Support Specialist (HLC Integration IT Specialist)

Level 3 Support Specialist (HLC Integration IT Specialist)

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Job area
Marietta (Atlanta), United States of America.
Contract type
Full time
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Essential Functions (Job Duties and Responsibilities):

Solid understanding of duties performed within the configuration, deployment, and support of production applications/environments to include configuration, monitoring, patching, troubleshooting, test validation within SDLC prior to release, and other functions to include:

  • Identify problems and perform Root Cause Analysis in close collaboration with other development teams by reviewing application code for complex microservice applications in a high-performance environment.

  • Create/Develop tools and dashboards to help with troubleshooting, analyzing production issues.

  • Review system and application logs to trace issues and gather information for analysis.

  • Manage releases together with the development teams and promote releases to customer’s acceptance and production systems.

  • Develop and maintain customer specific validation test processes/reports for change control artifacts.

  • Continuously monitor the customer’s IT infrastructure, application, and material handling application environment for expected SLA’s.

  • Triage all events reported and maintain incident reporting until event is closed. 

Required Education and Experience:

  • Bachelor’s Degree in Computer Science, Engineering (any), Information Technology, Information Systems, or a related field of study.

  • 4+ years of Java/.NET development experience.

  • Position must also have demonstrated experience in the following, developing REST APIs, event driven applications, and micro-services; relational, and event streaming database implementations (Oracle, IBM MQ, RabbitMQ, or Kafka)

  • Efficient in  SQL queries, joining multiple tables and schemas.

  • Experience with Elastic and Kibana searches. 

  • Team player, adaptable and willing to broaden skills outside core skillset, and to develop and mentor other team members

  • Good planning/scheduling/attention to detail and ability to work to a high standard for skills

  • Position requires up to 20-25% domestic and international travel.

  • Able to wear steel toe shoes while on site and lift to 35 pounds.

  • Willing to participate on after hours on-call support rotation including weekends.

Preferred Qualifications:

Any of the following additional experience is a plus:

  • Previous support or implementation position in Supply Chain or MHS company

  • Working knowledge in MongoDB

  • Experience with Jenkins or Bamboo for continuous delivery automation

  • Working knowledge of one or more scripting languages: PowerShell, bash, Python

  • Working knowledge of network troubleshooting techniques and tools and SSL certificates.

Knowledge-Skills-Abilities (Competencies):

  • Good understanding of business processes in a complex Warehouse environment

  • Good understanding of Material Handling Systems

  • Good understanding of development practices like Scrum and CI/CD

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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