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Manager IT Service Solutions

Manager IT Service Solutions

Job area Corporate functions Location Veghel, Netherlands. Contract type Full time

MANAGER IT SERVICE SOLUTIONS

In the fast-changing world of Warehouse Logistics automation, we need to constantly adapt to stay ahead. In your role as Manager IT Service Solutions, you ensure that the IT Service solutions portfolio for our Warehouse Solutions serves the business needs of our customers. With a strategic view you create spot-on IT Service solutions as a unique selling point of our intelligent software solutions. You are accountable for the IT service(s) roadmap, drives commercial and operational success over the entire life cycle and are the one voice representing the business.

Your department
You will work across segments, reporting to the Director Service Solutions in the Warehousing Solutions Strategy & Markets department. This team sets the Business Unit strategy for the focus market segments Fashion, General Merchandise and Food. On the basis of validated market insights, the team defines Market Leading Solutions per segment, determining and managing the (service) product portfolio to serve our customers now and in the future. The IT Service Solutions team is one of the expert teams and is responsible for Vanderlande’s IT Services strategy. The team works closely together with other expert teams (e.g. asset services, logistic services, data driven services) and in close cooperation with the Customer Centers to define and realize Vanderlande’s Life-cycle Services strategy and product portfolio.

Your position

As Manager IT Service Solutions, you set direction together with your team (currently 3 Fte) for the IT Services Strategy. Based on market and technology insights, you have a clear view on where to and how Vanderlande should develop as an IT Service provider. You will introduce IT service offerings and prepare the service organization for new ways of working and developments like DevOPS, CI/CD and microservices.

Tasks and responsibilities

  • Develop the IT service strategy and translate this into a multi-year development roadmap in close cooperation with the market directors.

  • Play a key role within the product development process of IT Service solutions, by translating service solutions into business cases, supporting customer segmentation and targeting in selected market segments. Drive product USP’s and value propositions to develop corresponding product positioning and messaging.

  • Act as intermediary between strategy, R&D and ICT; drive the development teams with clarity for on time, high quality delivery of the service solutions. Maintain relationship with Customer Centers and Technology departments at director and senior management level.

  • Define go-to-market approaches for our market leading solutions and actively support the Strategic Officer, Market Directors and local sales organizations with the execution of such introductions (e.g. using sales tools, hands-on marketing/sales product training, and developing action plans to drive top and bottom line performance of your product portfolio);

  • Develop a profound understanding of the (financial) commercial performance of the service solutions and report on this in the Flight Plan teams

  • Ensure proper execution of Market Introduction.

  • Collect customer and user feedback for continuous improvement of those standard building blocks.

  • Lead team of expert IT service development consultants as principal consultant

  • Guide Customer Centers in very large/complex sales bids

Your profile

  • >10 years’ experience in IT services in a B2B environment

  • Proven track record in developing new IT (service) business

  • Master’s degree in Information Science, Industrial Engineering, Business Management or equivalent

  • Strong program management skills and stakeholder management

  • Familiar with IT (service) technologies; knowledge of OT is preferred

  • Creative mindset, strong customer focus, ability to translate varying customer needs into integrated, standardized solutions

  • Strong commercial and strategic focus

  • Experience in leading a small team of professionals

  • Preferable ITIL certified (expert level)

  • Good command of English

  • Willingness to travel internationally (10-30%).

Our offer 

You get the opportunity to contribute to the growth and profitability of Vanderlande. Our organization has been named for several years in a row a ‘Top Employer’ and ‘Best Employer’. We offer a full-time position in an informal and professional working environment with a lot of possibilities for your own personal development. Besides your primary salary, you will receive the following secondary conditions: 

·       27 days of vacations & 13 ADV days 

·       Flexible working hours 

·       Training and coaching to support personal development 

·       Collective pension scheme and insurance facilities for healthcare. 

 

Our company 
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career. This is embraced by our Vanderlande Academy and International Talent Development programs, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands). 

If you are ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game.  

Contact: 

If you want to take on this demanding challenge in a dynamic environment, apply now by filling in the application form and upload your resume. For more information contact  Eric Everstijn, senior recruiter on +31413495288.

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