NASC Controls Support Engineer

NASC Controls Support Engineer

Job area Life Cycle Services Location Marietta (Atlanta), United States of America. Contract type Full time

Controls Support Engineer

Marietta,GA

As a Controls Support Engineer, you will be part of the Field Services Team in the Services Department tasked with supporting performance monitoring, conducting inspections, troubleshooting failures and executing repairs and/or recovery of the controls of our parcel/postal, warehouse and airport customers in North America. Our Services department provides the full range of services, Contract/Project Management, Process Engineering, Customer Training, Inspections & Maintenance, and a 24/7 Service Desk organization.

Job Duties and Responsibilities:

  • Troubleshooting and Diagnostics on the existing Controls and IT Systems
  • Conduct Root Cause Analysis and to avoid further incidents • Actively work to decrease response time when problems occur.
  • Solve unique or repetitive problems on the system
  • Support Maintenance teams by providing leadership and training to minimize potential problems
  • Works systematically; applies well-known methods and techniques and tools to achieve concrete and known results
  • Innovate new solutions and prevent future problems. • Clearly report to customers and internal customers on the status of system and operations and come up with usable insights; propose improvements.
  • Develop tools and methods to measure performance. • Provide ongoing operational support to colleagues as well as the client during incidents.
  • Availability to create workarounds to incidents until the incident is resolved.
  • Input to develop post-incident lessons learned.
  • Lead all root cause analysis and provide written analysis as well as deliver presentations.
  • Develop and provide process documentation and operating instructions to team members.
  • Work closely with clients and subcontractors

 
Required Education and Experience:

  • Bachelor of Science in Electrical Engineering or Bachelor of Science in Computer/Software Engineering or equivalent
  • Minimum of two (3) years experience in operating and maintaining baggage handling systems or similar material handling systems that contain conveyors, sorting systems, baggage screening, baggage claim units or robotics.
  • Knowledge and experience reading Motor Control Panel Prints as well as working with Motor Control Panels
  • Knowledge of 24-volt DC, 120-volt AC, and 480-volt AC circuits
  • Experience with Fiber/Cat 5 communications, Siemens Micro Master VFDs, Profibus communications, ASi Networks, Controlnet, and TCP/IP
  • At least two (2) years’ experience programming Siemens and Allen Bradley Programmable Logic Controllers and formalized PLC training.

Preferred Qualifications:

  • Experience with computer-based drafting/design; Auto CAD
  • Preferred skills in understanding and designing PLC programs (Allen Bradley required, Modicon preferred), SCADA systems (Allen-Bradley (RSview required, Wonderware preferred) …) and networks (i.e. Ethernet, Control Net, Device Net,)

Knowledge-Skills-Abilities:

  • Result driven attitude from a realistic perspective
  • Ability to judge results and the consequences and take actions accordingly
  • Strong team mentality and acceptance of responsibility for project completion
  • Excellent interpersonal, verbal, and written skills
  • Self-motivated with proven ability in problem solving skills under stressful conditions
  • Ability to work well with team members • Quality driven mentality
  • Interpret and knowledge of procedures and regulations
  • Execute independently the job within the project team (not always routine)
  • Knowledgeable of electrical and controls engineering theories and principles
  • Electrical aptitude and knowledge of acceptable practices, techniques, and codes
  • Skilled in understanding and designing Engineering science: Logic and Programming

 
Travel:

  • Willing to travel domestically 35% of the time (some international)
  • When you are not traveling, you will provide support for our North American Service Center (NASC), whose primary purpose is to manage and resolve site incidents through remote support. The NASC will assist in problem resolution, escalating issues and supporting Root Cause Analysis related to IT and Controls issues at our Airport, Parcel/Postal and Warehouse Sites.

Work Environment and Physical Demands:

  • The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job. 
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
  • The employee is frequently required to reach with hands and arms.
  • The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is sometimes exposed to material handling systems, mechanical parts and vibration.
  • The noise level in the work environment and job sites can be loud.
  • The employee will encounter mechanical, electrical, and hydraulic equipment. Ear protection should be worn.

Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 6,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1 billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions.
 
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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