Operational Excellence Manager

Operational Excellence Manager

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Atlanta, United States of America.
Contract type
Full time
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The Services and Continuous Improvement Manager will be responsible for leading the continuous improvement (CI) initiative, promoting a culture of change, monitoring, and enhancing performance with an emphasis on excellence in service delivery. This role is split between APS services and continuous improvement and will require expertise in both areas.

Key Responsibilities:

Services Key Tasks:

•              Create and manage data dashboards to effectively display key operational metrics and insights.

•              Develop and implement process engineering strategies to enhance reliability and efficiency in the services provided.

•              Participate in product development, providing critical input and recommendations to ensure product viability and market fit.

•              Work with various stakeholders to ensure the highest level of service is provided to our customers.

Continuous Improvement Key Tasks:

•              Facilitate lean/process improvement-based workshops to drive ideas and solutions.

•              Support Value Stream Mapping Events and Plan-Do-Check-Act improvements.

•              Identify and ensure service improvement activities across the business employing process improvement methodologies and innovative thinking.

•              Collaborate with key stakeholders to build a continuous improvement environment supporting an ongoing program of change.

•              Elicit requirements and drive process change through various methods such as staff interviews, document analysis, requirements workshops, business analysis, and workflow analysis.

•              Complete post-implementation reviews to ensure successful delivery and to make improvements for future projects.

•              Manage the CI project schedule, report monthly project status, and update visual management for the CI efforts.


•              1-3 years of lean/continuous improvement analytical experience.

•              1-3 years of experience in project management and business analysis.

•              1-3 years of experience in an airport and parcel services environment preferred.

•              Basic understanding of continuous improvement concepts across the lean toolkit and using a Value Stream approach.

•              Ability to facilitate and lead service improvement workshop sessions with various business stakeholders.

•              Proficient in using Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint.

•              Experience designing or implementing a continuous improvement framework in an engineering and/or services organization.

•              Strong verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts.

•              Strong analytical, project, and product management skills.


A bachelor's degree in business administration, engineering, or a related field. A master's degree is preferred.

Certification in Lean, Six Sigma, or other continuous improvement methodologies is a plus.

The Services and Continuous Improvement Manager must be an innovative thinker with strong leadership skills and a hands-on approach to problem-solving. This role is central to the success of our operations, requiring a passionate individual who can inspire and drive change.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.