Operations Delivery Manager

Operations Delivery Manager

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London (All Terminals), United Kingdom.
Contract type
Full time
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Role Profile


Operational Assurance Manager

Reports to: 

Senior service manager


As one of Europe’s major hubs, Heathrow airport provides service to around 80 million passengers a year. To maintain and improve this incredible result year after year, Heathrow relies on a vast number of highly streamlined process, in a dynamic 24/7 service environment, covering all facets of airport operations.

Within this complex network of processes, the Vanderlande Service Team is responsible for maintenance and optimization of a significant part the baggage handling system

Vanderlande Values



Your tasks:

  • Operational mitigations to ensure the Heathrow baggage operation continues to operate effectively during construction phases
  • A maintainability process to ensure that all aspects of installation will be operationally maintainable
  • A quality inspection process to assure operationally important elements are correct
  • A Test witness and audit process, hold-baggage validations.
  • Handover Recommendations to the Heathrow transition managers to assure that change is ready for the operation
  • An OPEX evaluation process for the transition managers and governance process
  • Reliability and confidence monitoring post delivery
  • A continuous lessons learnt process feeding into project delivery and continuous improvement of process
  • Evaluations of and response to baggage Concessions and TQs

Build Reputation with Customers

Create effective and good working relationships with all departments to ensure that customer expectations are exceeded

Drive to Win

Ensure all requests are dealt with efficiently, ensuring employees have everything required in order to carry out their daily duties 

Team Play

Working as part of a team to ensure a smooth running of the department and business

Every day better

Responsible for the continuous improvement of policies and procedures as well as learning continuously and developing professional potential and ability

Safe Base & We Care

Support a safe working environment within business development through championing and encouragement of a safety-first culture


 Your profile

  • Background in mechanical, electrical or controls engineering
  • Preferably a minimum of three years experience with airport logistical processes – preferably the baggage process
  • Experience with maintenance and operational processes
  • Experience with project execution
  • Knowledge of the Heathrow project delivery and governance process would be ideal

Our offer

In the challenging and responsible position of Operational Assurance Manager you will have the chance to make a significant contribution to the growth and profitability of Vanderlande Industries. We offer a full-time position in an informal and professional working environment with a lot of scope for personal development. As well as your fixed salary you will receive the following secondary benefits:

  • 28 holidays & 8 bank holidays
  • Flexible working hours
  • Training

So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Jasper Pijnenburg, recruiter on +31 413 49 44 08

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