Operations Manager

Operations Manager

Apply for this job
Location
Dammam, Saudi Arabia.
Contract type
Full time
Apply for this job

Function

Operations Manager

Reports to

  Senior Operations & Maintenance Manager (SCM)

Direct Reports

  Process Engineer, BHS Operation Technical Support, BHS Operations Technician HLC/PLC.

Job purpose statement

  • General management of service contract and Operational activity: Personnel, Operations, Quality and maintain operations KPIs as specified in the contract.
  • Contact person towards the client for all operational issues and technical issues.
  • Development and further professionalization of the site-based service team

Scope

  • Management for the baggage handling system and client relationship management, as specified in the contract.
  • Building and maintaining relationships with key decision makers.
  • Direct streamlined communication with the client to ensure maximum synergy between different operations functions of the airport facility and the automated baggage handling system.
  • Having direct contact with client management to create prospects.

Qualification and abilities

  • Higher level technical/business education. (Master/bachelor’s degree)
  • Have electrical and mechanical knowledge (high technical education)
  • Experience in management / team leader function. 
  • Team builder and motivator.
  • Excellent interpersonal and communication skills (in English and Arabic).
  • Proper communication capabilities.
  • Site representative of Vanderlande Industries and client focal point of contact.
  • More than 8 years (international) service management experience.
  • Background in automated handling systems, goods industry and/or system integration businesses.
  • Strong customer focus and services-oriented mindset.
  • Residing locally or willing to relocate to Dammam (KSA).
  • Business functions focused and entrepreneurship mindset.

Responsibilities

  • Customers service contract – personnel, operations, quality, and finance.
  • Final responsibility for performance of operations on site specific. 
  • Budget controller for site business related functions.
  • Client focal point of contact and Site representative of Vanderlande Industries.
  • Manage the Operations crew.
  • Identifying, locating, and assessing improvement opportunities.
  • Coordinate with stakeholders at the airport.

List of key activities

  • Prepare and implement service contract.
  • Management of site base team and service contract:  staff, operations, quality.
  • Problems solving and trouble shooting. 
  • Continuous improvement of system performance.
  • Frequent management meeting with the client.
  • Communication with the client and relationship management.
  • Co-ordinating with the client and airport stakeholders.
  • Cost control and warranty management.
  • Co-ordination and focal point of contact with subcontractors.
  • Control and improve operation process.
  • Coordination during big incidents.
  • Prepare weekly and monthly reports concerning problems and incidents.
  • Responsible for health, safety, and environment on site. 

Work pattern

Day Time

Differentiator

  • Manages group, Performing a variety of multidisciplinary activities. 
  • Methodical development of new ways of working, new tooling and competencies of the department and the site team.
  • Tuning of interdepartmental processes is decisive: thinking outside of the box.
  • Realization and implementation of process improvements.

More Life Cycle Services jobs

BHS Sorter Technician

Dammam, Saudi Arabia

Function BHS Sorter Technician Reports to Maintenance Duty Supervisor Direct Reports – Job purpose statement Electromechanical maintenance activities on site....

View this job

BHS Operations Technical Service Support

Dammam, Saudi Arabia

Function BHS Operations Technical Service Support Reports to Operations Manager Direct Reports Bag jammers, Tub Recirculation, RFID Operators, General Workers...

View this job

Process Engineer

Dammam, Saudi Arabia

Function Process engineer III Reports to Operations Manager Direct Reports – Job purpose statement Analyse performance of system, processes, and...

View this job

Maintenance Manager

Dammam, Saudi Arabia

Function Maintenance Manager Reports to Senior Operations & Maintenance Manager (SCM) Direct Reports Safety Officer, IT & Controls Engineer, Service...

View this job

Service Support Assistant (S/P & Logistics)

Dammam, Saudi Arabia

Function Service Support Assistant (S/P & Logistics) Reports to Maintenance Manager Direct Reports – Job purpose statement Provide comprehensive administrative...

View this job

BHS Operations Technician HLC/PLC

Dammam, Saudi Arabia

Function BHS Operations Technician HLC/PLC Reports to Operations Manager Direct Reports – Job purpose statement IT/PLC activities on site Responsible...

View this job