Operations Manager

Essential Functions (Job Duties and Responsibilities):

• Works under the direction of the Service Manager to oversee site system operations for Individual Carrier System (ICS) and Automated Security Lanes (ASL).

• Manages a small to normal sized maintenance contract.

• Manages team performing a variety of less interrelated activities.

• Manages the daily operation activities, leads and sets direction of the operational team including subcontractors.

• Participate in weekly, monthly and quarterly meeting with Service Manager, customers and corporate management to review performance, as needed.

• Responsible for the implementation and adherence of staff to our health and safety plan, training requirements and overall participation in the company health and safety program.

• Administer Operational documentation and system readiness such as flight plans, System Availability, and labor hours.

• Improve capability and capacity of operations personnel.

• Plan and manage resources to ensure the cost-effective execution of the system operation.

• Train, manage, and lead employee performance to ensure continuous improvement.

• Process administrative work that supports the maintenance and operational processes.

• Ensure a safe work environment for employees and ensure that safe work practices are utilized.

• Maintain, and enforce site specific policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, PLC code control (per TSA's PODS 4.2 guidelines).

• Track Operational KPIs with the use of SCADA, VIBES, ITMC and others.

• Promote training initiatives

• Generate standard operating procedures.

• Conduct BHS failures root cause assessments.

• Conduct ongoing BHS Assessments.

• Promote Equipment and vicinity cleanliness and good housekeeping practices.

• Provide written reports of any kind requested by the airport.

• Work with Service Manager to oversee and manage Site P&L to achieve budgetary cost and margin goals.

• Identifies recurring issues and elaborates ideas for improvement, i.e. the quality of work, performance of employees and cooperation with other departments.

• Sets priorities, distributes work, and monitors progress and quality.

• Improves departmental processes and performance of the crew. This may lead to people development

• Liaise with maintenance manager on the impact of maintenance ability on the equipment during day to day operations.

• Liaise with VIBES Specialist, IT Engineer or Operator for system readiness and anticipate issues.

Required Education and Experience:

• Minimum 5 years of experience with system operations management and managing employees, leading, motivating, and mentoring teams

• Experience with Control Systems and Networks, a plus

• Experience in industrial, commercial construction, or material handling/conveyor systems industries.

• Experience adhering to and implementing customer contracts

• Experience coordinating training with a team; on-boarding; appraisals; recognition; recruiting etc.

• Proven track record of problem solving, taking on entrepreneurial challenges and simplifying the complex

Other Requirements:

• Must be able to attain and sustain an Airport I.D. Badge

Preferred Qualifications:

• Bachelor’s Degree in Engineering (Mechanical or Electrical) field preferred

• Airport and Warehouse Operations experience

• Conveyor services or material handling services experience

Knowledge-Skills-Abilities (Competencies):

• Strong client interface and professional presentation

• Ability to multitask

• Strong Microsoft office skills – Excel, Word Processing and Outlook

• Entrepreneurial attitude – problem solving and innovation

• Able to communicate (written and verbal) both within the organization

• Organizational and time management skills

• Capable of analyzing issues and developing solutions

• Strong work ethic, technical affinity, ability to grow and mentor as company expands

• Ability to be creative and innovative, and overcome objections and turn them into opportunity

• Confidence and professionalism in representing the Company

Position Type/Expected Hours of Work:

• This is a full-time position, Sunday through Thursday, 8:00 a.m. to 5 p.m.  With the expectation to manage a 24/7 operation.

Travel:

• This position requires up to 10% travel. 

Supervisory Responsibility:

Oversee and Manage Operations Team and subcontractors