Operations Manager Services

Operations Manager Services

Job area Life Cycle Services Location Greenford (Tesco), United Kingdom. Contract type Full time

Role Profile

Title: 

Maintenance Manager – Site Based Service Team

Reports to:

Head of Service WP UK

Context:

Vanderlande have a small site-based Service team at the Tesco site at Greenford.  The DC has an automated materials handling system and runs 18/7 to support a network home delivery across the South West UK.  The site team provide 18/7 support to the operation to ensure high system availability and the fulfilment of customer orders.

Accountabilities

Vanderlande Values

Ownership

General management of local service team (5 FTE) and responsible for the execution of the service contract.

Budget Management and cost control.

Contact person towards the customer for all operational and technical issues.

Build Reputation with Customers

As a local ambassador of Vanderlande you will be responsible for the day-to-day Maintenance, Customer Satisfaction, Contract Management, Continuous Improvement, People, Reporting and Finance.

Drive to Win

Manage and improve customer relations. Identify sales opportunities.  Reporting responsibilities, internal and external. 

Team Play

Working as part of a team to ensure a smooth running of the department and business

Every day better

Responsible for the continuous improvement of system performance and ways of working as well as learning continuously and developing professional potential and ability

Safe Base & We Care

Support a safe working environment through championing and encouragement of a safety-first culture.

Ensure the team’s activities are carried out in accordance with Vanderlande’s SQE Management System.

Experience:

Proven background in the Service & Maintenance of complex automated plant & equipment.

An assertive individual with strong man-management and customer liaison skills.

Analytical ability to structure and lead the resolution of system-related problems.

General understanding of Health & Safety legislation.

Excellent oral and written communication skills.

Competent user of MS Office applications able to use excel to an advance level

Flexibility to undertake ad-hoc UK & European travel as required.

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