Payroll, Hour & Rate Subject Matter Expert (SME PH&R)

Payroll, Hour & Rate Subject Matter Expert (SME PH&R)

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Location
Marietta (Atlanta), United States of America.
Contract type
Full time
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  • Supports agenda of DPO
  • Translates need of operational team into clear ask to DPO
  • Shares views with community to come to improvement proposals
  • 2nd line query handling and resolution for own process area coming from central FSSC
  • Liaison between regional service delivery and DPO
  • Support in process improvement/roll out initiated by DPO (UAT, implementation training)
  • Provides training to operational teams
  • Acts and steers on KPI improvements together with operational team, stakeholders and DPO
  • Takes part in process community meetings and aligns and cooperates closely with peers
  • Is back up for SME’s in other regions, so maintains Global process view
  • Maintains regional deviations and brings these forward to DPO for approval or resolution
  • Interacts with regional stakeholders on behalf of FSSC for operational improvements/adherence to standard process
  • Brings forward ideas for improvements in the community and aligns these with the DPO
  • Seeks root causes for deviations from adherence/process based on KPI results
  • Executes J-SOX controls

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