PLC Engineer – Operational Technology Expert
Industrial Automation for key customers requires a new generation of PLC (Control) Engineers, this role is rapidly changing to a more demanding role to address the ever-changing operational technology (OT) in the production environment together with our internal organization and (key-) customers. Within Vanderlande we follow this new trend and therefore we are looking for you to strengthen our team!
Global Services is responsible for the development and implementation of Life-Cycle Services to our systems worldwide. With a growing share of around 20% of total sales, the service business has developed into a key part of the core business of Vanderlande. The Global Service Desk is part of the Global Service organization. The primary task is to support (24/7) the Operational and Informational systems of customers within our three market segments. Our Global Service Desk is a service organization that operates internationally, with the task of supporting customers and local service staff by analysing problems and advising on controls-related matters.
As a PLC Engineer – Operational Technology Expert you are responsible for providing operational excellence support for customer specific software programs from the Operational Technology systems developed on equipment control level. You handle Incidents, Problems, Changes and Services Requests that are dispatched by the 1st and 2nd level Service Desks.
You are joining the 3rd line Expertise team and your main focus is analysing, troubleshooting incidents and create solutions at the customer site. You analyse the cause of the incident and come up with solutions to prevent reoccurrences and minimizes the impact of incidents that cannot be prevented (problem management). You'll then prepare, implement and test the agreed changes and implement a permanent solution (change management).
Performing health checks independently, advising on modifications to systems, performing quality assurance and taking care of the seamless integration during Service- and Product Take Overs are your daily activities as well.
There is a need to carry out very regularly work on site, inside Australia. You can think of conducting health checks, problem- and change- management, deployment management, corrective maintenance, training, ramp up support or for a short time participate in projects for knowledge purposes. During office and site work you can fall back on a team of colleagues and site-based teams. There may be a requirement to work morning or afternoon shifts to provide support our global customer base.
You participate actively in the development and implementation of improvements (technology, processes and tooling) because you and your colleagues are the contact person for operational technology software related problems that cannot be resolved locally. Therefore, you are an important link between the different internal service organisations, technology departments and the different business units.
As a PLC Engineer – Operational Technology Expert you have frequent customer contact, so it’s very important to have excellent communication skills. You must have a problem solving mindset with strong analytical skills, you listen to the customer needs and you can translate this into technical solutions;
Bachelor Degree e.g. Mechatronics, Electrical Engineering, Software or Industrial Automation
You have relevant working experience with Operational Technology and Siemens PLC during commissioning, installing and debugging in an international environment
Knowledge of embedded controllers and industrial networks e.g. PROFINET, CIP Ethernet/IP, ASi
Knowledge of field bus, I/O, sensors, actuators e.g. BLDC motors to large motor drives
You are able to prepare targeted analyses with the available information who you with an entrepreneurial and pro-active approach get from interface / architecture specifications and other documents
You are curious, flexible and eager to learn and have the ability to continuously improve the technology, processes and yourself
You will participate on a regular base in a stand-by schedule together with your team
Willing to travel around the world up to about 40% of your time
Prepared to participate in a weekend stand-by rotation
Living in Sydney, Australia.
Hold full working rights to work in Australia (Permanent residency or citizenship)