Product Manager Service (Service Module Manager)

Product Manager Service (Service Module Manager)

Job area Life Cycle Services Location Veghel, Netherlands. Contract type Full time

Do you have the passion and technical knowledge to create business opportunities with our products for both the customers and Vanderlande? Do you have a pro-active ‘getting things done’ mentality, have ownership in your product portfolio and create an added value to the growth of Vanderlande Life-cycle Services? Then you are the Service Product Manager we are looking for!

Your department
The Service Module Management department is part of Global Operation and manages the successful introduction of new products within the Life-cycle Services community. Life-cycle Services accounts for more than 20% of the total sales at Vanderlande. The department Service Module Management advises on the life-cycle of our products (Market Leading Concepts, Functional Modules) and customer installed base. The team manages the product service requirements and prepares the organization for effective and efficient execution of life-cycle services. Next to that, the department monitors the performance of the products in the customer installed base and uses these insights to advise on product improvements.

Your position

As Product Manager Service you act as an expert consultant for the service aspects during the entire life-cycle of Vanderlande Products. In a multidisciplinary Product Team (where R&D, engineering, supply chain, marketing and service are present) you represent service for the products being developed, used during engineering and the installed base. You have a clear overview on developments within the markets where Vanderlande is operating. You will have a clear vision of the long term needs our end-customers in terms of service and life-cycle planning and are able to convince senior management. You drive business growth by pro-actively create business opportunities with your product(s) / product lines and are able to think in opportunities for both the customer and Vanderlande.

Tasks and responsibilities

  • Develop, introduce and improve Product Life-cycle Management concepts (e.g. service product take-over);

  • Give recommendations on Product Portfolio based on technology developments, feedback from the market, customers and CCs;

  • Ensure the implementation of service requirements and quality of service deliverables for both new and existing products keeping creating value for Vanderlande and our customers continuously in mind;

  • Prepare the Life-cycle Services organization for successful introduction and phase-out of products;

  • Act as an expert consultant on Product Life-cycle by

    • identifying problems and business opportunities while ensuring follow up by R&D and engineering according to Service Level Agreement (SLA)

    • anticipating on End of Supply (EoS) issues and defines measures to ensure availability and create business opportunities

  • Develop and maintain a close relation with all stakeholders in the Life-cycle Services and Technology organization.

Your profile

  • Master degree with technical background (e.g. mechanical, electrical or industrial engineering);

  • About 7 years of relevant experience in a technical work environment or manufacturing industry;

  • Experience in Product Management or an R&D environment is preferred;

  • Business development focus and have experience with stake-holder management (both internally/externally);

  • Concepting and consulting skillset

  • You are a self-starter with strong communication skills and able to challenge and influence others;

  • Good command of English.

Our company
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career.

This is embraced by our Vanderlande Academy and International Talent Development programmes, with over 800 courses conducted every year. The focus is on freedom while being trusted to deliver, and this is one of the reasons why we received the highest rating of three stars in the Best Employer survey (The Netherlands).

If you’re ambitious and take your long-term career seriously, then please contact us to explore this global opportunity to join a company at the top of its game. For more information or to apply for this challenging position, please visit careers.vanderlande.com

Contact

If the position of Product Manager Service appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Michelle van der Schoot, Senior Recruiter on 0413-495288.

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