Job Title: Quality Assurance Technician – Physical Distribution
Location: 200 Logistics Pkwy White GA 30184
Department: Quality Assurance / Physical Distribution Operations
Reports To: Quality Engineer – Distribution Operations
Type: Full-Time
Job Summary
We are looking for a detail-oriented Quality Assurance Technician to support quality operations within our physical distribution facility. This role is critical in ensuring that all receiving, picking, and shipping processes meet defined quality standards. The ideal candidate is analytical, process-driven, and passionate about continuous improvement.
You’ll conduct audits, develop and monitor key performance indicators (KPIs), and play a key role in identifying and addressing the root causes of quality issues.
Key Responsibilities
- Perform regular audits of warehouse processes including receiving, picking, and shipping.
- Identify non-conformities and process deviations, and communicate findings to the Quality Engineer.
- Collect and analyze quality and process performance data to support KPI tracking.
- Participate in root cause analysis (RCA) activities and assist in implementing corrective and preventive actions (CAPA).
- Maintain accurate records of audit results, inspections, and quality reports.
- Collaborate with operations, inventory control, and logistics teams to drive process improvements.
- Help update and maintain standard operating procedures (SOPs) related to quality processes.
- Support employee training and awareness efforts around quality standards and expectations.
Qualifications
Required:
- High school diploma or equivalent.
- 2+ years of experience in quality assurance or operations in a warehouse or distribution environment.
- Strong attention to detail and accuracy in documentation and inspection tasks.
- Solid analytical and problem-solving skills.
- Proficiency in Microsoft Excel, Google Sheets, or other data analysis tools.
- Strong communication and interpersonal skills
Preferred:
- Associate degree in a technical or quality-related field.
- Experience with warehouse management systems (WMS) or ERP platforms.
- Familiarity with root cause analysis tools (e.g., 5 Whys, Fishbone Diagram, A3).
- Exposure to Lean or Six Sigma methodologies.
Work Environment
- Distribution center environment with frequent standing and walking.
- Occasional lifting or handling of materials during audits.
- Ability to lift up to 50 pounds.