Job Description:
Title: Senior Field Service Engineer (SFSE)
About Vanderlande:
Vanderlande is a global leader in logistics automation, delivering innovative solutions for airport baggage handling and parcel automation processing systems, helping customers improve efficiency and performance across their operations.
Position Summary:
The Senior Field Service Engineer (SFSE) provides mechanical and electromechanical support to Vanderlande customer sites, with a primary focus on the commissioning and launch of new facilities. This role involves working closely with customer teams in a consultative capacity to troubleshoot issues, restore operations, perform root cause analysis, and drive continuous system improvements. Occasional support for existing sites may also be required.
Key Responsibilities:
- Troubleshoot and resolve incidents involving Vanderlande-supplied equipment
- Collaborate with customer personnel to perform system maintenance activities
- Conduct mechanical system health checks, inspections, and audits
- Execute emergency and corrective maintenance as needed
- Serve as the primary liaison between customer sites and Vanderlande on electromechanical matters.
- Manage, document, and escalate technical issues in accordance with established processes
- Prepare detailed incident reports, summaries, and technical documentation
Required Education & Experience:
- Technical degree or equivalent experience in a relevant discipline, such as mechatronics, electromechanical engineering, or field service/maintenance technology.
Preferred Qualifications:
- Bachelor’s degree in Mechatronics, Mechanical Engineering, or a related field
- 5+ years of experience supporting material handling or automated systems
Core Competencies:
- Strong written and verbal communication skills
- Ability to work independently and take initiative
- Effective time management and prioritization skills
- Strong analytical and problem-solving abilities
- Solution-oriented mindset with a proactive approach
- Demonstrated troubleshooting expertise
- Commitment to continuous learning and technical development
Travel & Work Environment:
This position is primarily focused on launching new customer facilities across North America. The role requires extensive travel (approximately 75%–100%), often on short-term assignments. When not traveling, the position will be based at Vanderlande’s North American headquarters in Marietta, Georgia.