Senior Operations & Maintenance Manager

Senior Operations & Maintenance Manager

Apply for this job
Location
Singapore I, Singapore.
Contract type
Full time
Apply for this job

Job Description  

Function

Senior Operations & Maintenance Manager 

Direct Reports

Maintenance Manager, Operation Manager, IT & Controls Engineer, Spare Part Coordinator, Maintenance Planner, Administrator/Secretary, Process Engineer   

Job purpose statement 

  • General management of local service team (10-60FTE) and responsible for the execution of the service contract
  • As a local ambassador of Vanderlande you will be responsible for the day-to-day Operation and Maintenance, Customer Satisfaction, Contract

Management, Continuous Improvement, People, Reporting and Finance

  • Contact person towards the customer for all operational and technical issues
  • Continuous improvement and professionalization of the site-based service team

Qualification and abilities 

  • Educational degree, Bachelor/Master in Engineering (Technical, Electrical/Mechanical)
  • >5 years of Team lead/Management experience
  • Background in automated handling systems, the capital goods industry and/or system integration business
  • Entrepreneur, people manager and good communicator, who can develop long term business relationships and/or networks
  • Natural leader (combination of people & technical skills) and a strong personality
  • Good influencing skills
  • Used to work with 3rd party service providers as sub-contractors 
  • Knowledge of service contracts is an advantage
  • Strong customer focus and service “blood”
  • Language skill: Excellent English. Additional local skill set preferred
  • Drive for continuous improvement
  • Is a reliable and valued liaison between Vanderlande Industries and the customer
  • 24/7 attitude, planning your day is essential
  • Able to think and act on a long term bases (5 years) – build, plan, and execute, vision
  • Commercial drive to identify and pursue opportunities
  • Safety orientated with knowledge or training to influence staff to avoid, detect and resolve safety hazards via purchased solutions or enacting procedures

Responsibilities

  • Customers service contract  
    • Manage SLA’s as per contract and agreed with customers
    • Report KPI’s to ensure efficiencies within the team
    • Establish and drive local Value Office team
    • Continuous improvement initiatives planned and undertaken
    • Change Management (mind set of teams, new processes, upskilling)
    • Personal Management  
    • HSE
  • Final responsibility for performance of maintenance and operations on specific site
  • Budget controller
  • Site representative of Vanderlande Industries
  • Working with Service Account Managers or region to identify possible opportunities

List of key activities

  • Set-up and management responsibility for a site based service organization; staff, operations, quality, finance/P&L
  • Manage and improve customer relations
  • Risk & Opportunity Management
  • Budget Management, cost control, warranty issues, focus on accounts receivables
  • HSE responsibility
  • Identify sales opportunities at existing customers
  • Continues communication with head office in the Netherlands and global O&M colleagues
  • Subcontract Management
  • Coordination during significant incidents
  • Reporting responsibilities, internal and external
  • Escalation management
  • Control and improve operations and maintenance methods

Work pattern

Day time and on call 24/7 for major escalations

Hay level

80

Competences

  • Self- confidence / Independence                
  • Customer-orientation / Service provision                              
  • Persuasiveness / Communicational skills                
  • Making Choices                 
  • Stress resistance               
  • Entrepreneurship  
  • (Organizational) Sensitivity 
  • Maintaining relationships

More Life Cycle Services jobs

BHS Technician

Singapore I, Singapore

As a BHS Technician – You will be working in the world’s best Airport (Singapore Changi Airport Terminal 1), reporting...

View this job

BHS Technician

Singapore I, Singapore

As a BHS Technician – You will be working in the world’s best Airport (Singapore Changi Airport Terminal 1), reporting...

View this job

BHS Technician

Singapore I, Singapore

As a BHS Technician – You will be working in the world’s best Airport (Singapore Changi Airport Terminal 1), reporting...

View this job

BHS Technician

Singapore I, Singapore

As a BHS Technician – You will be working in the world’s best Airport (Singapore Changi Airport Terminal 1), reporting...

View this job

BHS Technician

Singapore I, Singapore

As a BHS Technician – You will be working in the world’s best Airport (Singapore Changi Airport Terminal 1), reporting...

View this job

Process Engineer

Singapore I, Singapore

Your position As Process Engineer, you are responsible for analyzing the performance of the baggage handling system, making regular reports...

View this job