Service Account Manager

Service Account Manager

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UK Remote, United Kingdom.
Contract type
Full time
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Parcel Service Account Manager

Job description

Are you experienced in the field of Account Management? Do you love working nationally with your customers? Do you have an interest or experience in Service Account management? Then apply now as our new Service Account Manager for our Blue-Chip Parcel Customers!

Your Role

As a Service Account Manager, your main focus is to secure new business from new and existing customers. The role will involve supporting the customers with their obsolescence challenges through the managing of the Life Cycle Plans, and also through Retrofit, Modification and Revision work to support the customers evolving needs. As the Service Account Manager, you will also be supporting the customer to ensure that the service and support they receive from Vanderlande, matches their expectations, and to evolve the contract to fulfil the customers’ needs.

You will also support the Sales Manager in offering innovate Service solutions for new projects with a career path into Sales Management.

In short if you are a self-motivates, proactive individual who enjoys the challenges and rewards of the Service business then this is a job for you.

Your tasks and responsibilities

The Parcel Service Account Manager forms a key part in the Sales team in Vanderlande. Their job is to develop solid long-term relationships with our existing customers and support and guide them with their Service, Support, Upgrades, Enhancement and Life Cycle requirements. You will also work alongside our Sales Manager on new projects to develop new and innovative service solutions for new projects in the BID Phase.

Your responsibilities and activities will be:

Having a Customer First Mentality and being the voice of the customer within the business.

Grow a UK service pipeline for the Parcel.

This will include:

Existing Sites:

  • Life cycle strategies

  • Large Service Contract renewals

  • Upgrades and enhancements

New Sites:

  • Develop service concept for either site-based service or support

General Activities

  • Work with Parcel Sales Group Leader to produce an Account Plan for each customer.

  • Pick up sales leads within each of our customers and share this back within the business for new projects and lead the upgrade and enhancement opportunities

  • Responsible for the complete service sales cycle

  • Evaluate and assess customer requirements, and ensure the proposed solution aligns to these requirements

  • Work closely with the UK Contracts Manager in negotiating terms and conditions for project opportunities.

  • Manage bid process and ensure customer expectations are managed.

  • Proactive relationship management, which includes customer meetings, site visits and regular contact points.

  • Grow customer knowledge business knowledge to anticipate their needs and requirements.

  • Lead and manage the team to ensure a successful outcome for all

  • Lead and motivate matrixed resources to ensure successful output that meets or exceeds our customer expectations.

  • Working as part of the APS UK Solutions team to ensure a smooth running of the department and business.

  • Support the internal team and our customers by looking for opportunities to continuously improve

  • Support a safe working environment within business development through championing and encouragement of a safety-first culture.

Your profile

For this position, we require:

  • A strong team player and able to build an excellent rapport with customers.

  • Excellent social and communication skills

  • Strong stakeholder management skills

  • Drive to win, result and goal oriented with a hands-on mentality

  • Preferred knowledge of the UK Parcel market and parcel customer operations

  • Previous experience in Service Account Management a plus

  • Strong problem-solving skills

  • Educated to Degree level or relevant Industry Experience

Your department

As one of the global market leaders in the design, manufacture, installation and service of automated material handling systems and related services, Vanderlande has an excellent reputation in the market for reliable project and service delivery, innovation, customer focus and strong market awareness. The market you will be focusing on is the Parcel Sector.

Together with the UK Sales team and other team members you’ll make an important contribution to our sales success. Your main tasks will be to lead service proposals for our customers’, which will include developing upgrades and enhancements to existing customer sites, service contract renewals, site-based team, support and servicing and life cycle strategies.

Your application

If the role of Service Account Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information about the position, you can contact Alex Ogden, Group Leader Parcel Sales. For more information about the process, contact Glenn Johnson, Recruiter.

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