Are you our upcoming technical service expert and do you like to solve puzzles related to controls technology? We are now offering the opportunity to learn from the best!
As a Service Automation Engineer (Controls) you are part of the Global Service Desk, an internationally operating service organization for our customers in the Airports, Warehousing and Parcel business units. Service Desk teams all around the globe work together to make sure our systems are available around the clock for our customers to use.
Apart from the traditional service delivery aligned with ITIL (Incident, Problem & Change Management) we are also dedicated to develop ourselves as a business partner for our customers.
As Service Automation Engineer (Controls) you will start in a training program to learn the low-level controls software of our material handling systems. You will become a technical expert in the field of automated storage and retrieval systems, getting more and more responsibilities.
Besides the training, you and your team are responsible for quickly solving errors and other issues on our customers’ systems. You’ll trace and correct incidents and you are responsible for logging and monitoring these tickets in our service management tool. If an incident can’t be solved on-the-spot you’ll carry out a quick fix and coordinate the incident to the specialists. After the incident is restored you analyze the cause of the incident and, together with your team, you come up with solutions to prevent recurrences.
The majority of these support tasks are carried out from our office via VPN connections 24/7. For our local service organizations (worldwide), you and your colleagues are the contact for low level controls software related problems that cannot be resolved locally. Therefore, you are the key link between the different service organizations and internal departments, whilst communicating directly with our customers on a regular basis.
- As Service Automation Engineer (Controls) you have frequent customer contact, so it’s important to have good communication skills.
- You can analyze problems very well, you ask the right questions, you listen to the customer and you can translate your findings into a technical solution.
- Education at bachelor level in a technical subject
- Relevant work experience is preferred
- You have strong affinity with IT and controls technology
- You have excellent communication skills and you are fluent in business English
- You are willing to work in a 24/7 schedule together with your team (incl. shift allowance)
We offer a fulltime position (in 5-shifts) in an informal, international and professional working environment with a lot of opportunity for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
On top of your fixed salary, you will receive the following secondary benefits:
- 27 leave days of which 7 are flexible to take, save or have paid out
- Commuting allowance
- Training opportunities
- Collective pension scheme and insurances for amongst others, medical expenses and WGA
- Shift allowance
- In addition to good primary and secondary benefits we offer you the opportunity to be part of a growing global player
- Nice staff association that organizes many social activities such as days out, BBQ, sports etc
Vanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, such as Walmart, which seamlessly integrate innovative systems, intelligent software and life-cycle services.
If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.
You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.
To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…
Do you recognize yourself in this challenging position? Apply now by completing the application form and upload your CV and cover letter. For more information, please contact Carlijn Kneepkens (Recruiter), 0413 – 49 51 92.